Research Analyst 2 (PCN 21-3086)

$45,718 - $59,862/Yr

State of Alaska - Employment and Training Services - Juneau, AK

Full-time - Entry Level

Juneau, AK

About the position

The Research Analyst 2 position at the State of Alaska's Department of Labor and Workforce Development focuses on providing analytical and technical support for employment and training services. The role involves working with a team to manage the AlaskaJobs helpdesk, ensuring effective service delivery under the Workforce Innovation and Opportunity Act (WIOA). This position offers opportunities for skill development in various software applications and contributes to improving job opportunities for Alaskans.

Responsibilities

• Manage the AlaskaJobs helpdesk and provide technical support to statewide field staff, program coordinators, and management.
• Conduct research and analyze data related to employment and training programs.
• Create reports and queries to support program evaluation and compliance with state and federal directives.
• Collaborate with team members to ensure excellence in service delivery and troubleshoot technical issues.
• Utilize software applications including AlaskaJobs, MS Office Suite, and SharePoint Online to accomplish work tasks.

Requirements

• Strong research and analytical skills to interpret legislative and regulatory requirements.
• Proficiency in using computers, software applications, databases, and automated systems.
• Ability to adapt to changing priorities and manage multiple demands effectively.

Nice-to-haves

• Experience with data management and technical support in a government or nonprofit setting.
• Familiarity with the Workforce Innovation and Opportunity Act (WIOA) and related employment programs.

Benefits

• Competitive benefit package
• Job stability
• Opportunities for advancement within the state and other organizations