Research Analyst, Marketing and Enrollment Solutions

Full-time - Entry Level

Washington, WA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve. The EAB Survey Research team conducts dozens of higher education-focused survey research projects each year on behalf of internal clients and external partners. The team leverages data from 40,000+ completed surveys a year from students, parents, high school counselors, and higher education enrollment managers to guide strategies for student recruitment, enrollment, and retention. As a Research Analyst, you will contribute to an unparalleled research capability that informs recruitment and enrollment campaigns and processes. This role is ideal for someone who is a self-starter, curious, and wants to expand their analytical skills.

Responsibilities

• Learn and employ best practices in survey design, programming, and analytical methodologies
• Manage internal customer satisfaction research program (i.e., assessments of EAB programs)
• Administer workflow to ensure that surveys, emails, and lists are accurate, and surveys deploy on time
• Clearly communicate survey findings to internal stakeholders and higher education partners
• Provide analytical, reporting, and project-management support for partner and corporate survey research projects
• Conduct quantitative and qualitative analysis of survey data
• Track and monitor survey projects throughout development, deployment, analysis, and reporting stages

Requirements

• Bachelor's degree
• 2+ years' work experience in an analytical, data, research or quantitative role, or equivalent
• Strong analytical, critical thinking, and problem-solving skills
• Professional or academic familiarity with statistical concepts like significance testing
• Ability to innovate and think creatively
• Curiosity to explore new approaches for analysis and reporting
• Ability to multi-task and adapt to changing priorities
• Detail-oriented and well-organized
• Excellent interpersonal skills
• Clear and persuasive verbal and written communication skills
• Experience developing compelling presentations and other reporting to communicate analytical findings
• Experience using Excel, Word, and other Office products

Nice-to-haves

• Experience with Qualtrics research platform
• Experience using SPSS
• Professional or academic experience with design and analysis of surveys
• Professional or academic experience with Net Promoter Score (NPS) surveys
• Experience in an analytical or marketing environment
• Experience with Workfront or similar project management tools
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise