Research Analyst

$48,000 - $55,000/Yr

Unclassified - Westport, CT

Full-time - Mid Level

Westport, CT

5,001-10,000 employees

About the position

The position involves designing, managing, analyzing, and delivering research insights to clients, utilizing various tools such as dashboards and PowerPoint presentations. The role emphasizes business development and account leadership, requiring collaboration with sales teams to enhance client acquisition and retention. Additionally, it includes managing research projects, ensuring excellent delivery and customer service, and maintaining strong relationships with key customers. The candidate will also engage in strategic planning and problem-solving to meet business objectives.

Responsibilities

• Design and manage research insights and deliverables.
• Analyze research findings and visualize them through dashboards and presentations.
• Partner with sales to increase client acquisition and retention.
• Act as the primary research partner for clients, participating in meetings and presenting deliverables.
• Collaborate with internal teams to ensure excellent delivery and customer service.
• Review research objectives and communicate project goals to operations and sales teams.
• Identify and address technical, operational, and organizational problems.
• Maintain ongoing relationships with key customers and interpret their needs.

Requirements

• Bachelor's Degree with research experience preferred or equivalent experience.
• Minimum of 2 years of market research experience in a client-facing role.
• Background in quantitative research and data analysis.
• Advanced analysis and report writing skills focused on delivering actionable insights.
• Superior communication and presentation skills.
• Highly motivated and self-directed with a strong initiative and enthusiasm for learning.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects under tight deadlines while maintaining client service orientation.
• Quickly grasp and understand new technologies (e.g., web/multi-media, multi-device).
• Proficient in MS Word, Excel, and PowerPoint; experience with SPSS is a plus.

Benefits

• Full range of medical benefits dependent on full-time employment status.
• Discretionary incentive program as part of the compensation package.