Bank of America - Scranton, PA
posted 2 months ago
This position is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. The role involves investigating daily incoming research and adjustment inquiries, resolving discrepancies, and answering service requests and inquiries received from various channels. The individual will determine accounting entries and make appropriate dispositions. The job expectations include handling more complex and escalated cases that may involve significant monetary value or aged risk cases pending charge-off. The National Service and Solutions (NS&S) organization, where this role is situated, is dedicated to delivering high-quality client care for clients experiencing difficult life events and for complex situations involving high risks, multiple products, and unique client needs. NS&S is committed to continuous improvement of their processes and skill development for their employees. Within NS&S, the CD/IRA team specifically supports transactions for Certificate of Deposit (CD) and Individual Retirement Account (IRA) products, which are complex and highly regulated. Transactions handled by this team include ownership transfers, trustee transfers, tax reporting and corrections, monetary exceptions, and account maintenance.