Research Associate (Chatbot/Voicebot)

Jerry - Seattle, WA

Full-time - Entry Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Research Associate (Chatbot/Voicebot) at Jerry will focus on building and refining prompts for AI bots to enhance customer self-service capabilities and support automation initiatives. This role is integral to the development of Jerry's AI-powered chatbot and voicebot technologies, which have already demonstrated significant success in customer interaction and support.

Responsibilities

• Conduct and analyze qualitative and quantitative research to inform chatbot and voicebot development.
• Build and refine prompts for AI bots to improve customer self-service capabilities.
• Collaborate with team members to enhance the performance of AI-driven technologies.
• Evaluate and analyze findings to influence decision-making processes.
• Communicate research findings clearly and effectively to stakeholders.

Requirements

• Bachelor's degree in a research-intensive discipline such as computational linguistics, cognitive science, engineering, artificial intelligence, or computer science.
• Proven track record in conducting and analyzing both qualitative and quantitative research.
• Strong critical thinking skills to objectively analyze and evaluate findings.
• Excellent communication skills, both written and verbal, with a focus on language precision, tone, and clarity.
• Achievement-oriented mindset with a high standard for personal performance.

Nice-to-haves

• Passion for and interest in large language models (LLMs) and their practical applications.
• Experience in AI or machine learning technologies.

Benefits

• Opportunity to work in a pre-IPO startup environment with significant growth potential.
• Access to a talent-dense environment for accelerated learning and career growth.
• Collaboration with experienced leaders from top companies.