Research Operations Analyst

Expert Institute - Milwaukee, WI

Full-time

Milwaukee, WI

About the position

At Expert Institute, we are at the forefront of legal technology, striving to build a smarter future through our innovative cloud-based expert service platform, Expert iQ. Our mission is to empower attorneys with the expertise they need to succeed, and we are proud to serve some of the nation's most prominent law firms. With a network of over 3 million subject-matter experts, we have played a significant role in securing over $20 billion in recovered value across various high-profile litigation cases, including civil rights, Big Tech, and major league sports-related matters. Our SaaS-enabled model relies on a dedicated team of researchers, medical professionals, client advocates, business development leaders, and technologists who work collaboratively to drive our success. The Research Operations Analyst position is crucial in maintaining the balance between delivering exceptional service to our clients and ensuring efficiency and quality across the department. Analysts are responsible for managing a high-volume workload, reviewing, approving, and assigning expert requests, and ensuring that every detail is meticulously checked for quality assurance. This role involves engaging in a solutions-oriented approach, collaborating with multiple teams, and communicating effectively to meet client needs. Analysts will work on thousands of unique complex litigation cases each year, ensuring that clients are satisfied with the experts they retain. The position requires a commitment to quality, attention to detail, and the ability to thrive in a fast-paced environment, with hours from 9:00 AM to 6:00 PM CST.

Responsibilities

• Quality assurance on new Expert Search requests completed by client advisors to ensure all client requirements and preferences will be satisfied and expectations are clear to Researchers.
• Assignment of new Expert Search requests to Researchers alongside consistent workload and capacity management across multiple specialty teams.
• Quality assurance of deliverables (prospective expert witness profiles) sourced by Researchers before delivery to attorney clients including but not limited to: satisfaction of client requirements and preferences, expert qualifications, credentials, and vetting.
• Analyze case findings and expert witness challenges in complex litigation and condense information into clear and concise summaries for colleagues and clients to easily digest.
• Decision-making and approval/rejection of deliverables to be sent to clients, including cross-team and cross-department communication on decisions.
• Collaborate with five separate teams within the department as well as other departments to ensure successful completion of client requests and client satisfaction.
• Achieve quarterly KPIs (key performance indicators) with metrics based on volume and timeliness of work completed.

Requirements

• Bachelor's degree from an accredited university required.
• 1-3 years of work experience in a law firm or legal services firm in roles such as Paralegal, Legal Assistant, Operations, OR 1-3 years of work experience at an expert-insights firm, OR 1-3 years of work experience in an operations and/or quality assurance role at an information services or recruiting firm.
• Ability to thrive in a fast-paced and autonomous environment.
• Strong skills in teamwork, attention to detail, time management, organization, communication, decision-making, and problem-solving.

Nice-to-haves

• Major in Political Science, Politics, Government, Public Administration, Law, Pre-Law, International Studies, or similar preferred, but not required.