University of Kansas - Kansas City, KS

posted about 2 months ago

Full-time - Entry Level
Kansas City, KS
Educational Services

About the position

The Research Operations Coordinator plays a pivotal role in optimizing operational efficiency within the Comprehensive Integrated Research Operations (CIRO) department at the University of Kansas Medical Center. This position encompasses a variety of administrative, project management, and support duties aimed at ensuring the smooth functioning of the department. The coordinator will be responsible for coordinating business operations activities, events, programs, and services, ensuring that the department meets the expectations and needs of both customers and staff. In this role, the coordinator will serve as a liaison with relevant corporate personnel and community agencies, facilitating communication and collaboration. They will monitor and respond promptly to emails sent to the department's inbox, addressing information requests from internal and external sources to build and improve relationships. Additionally, the coordinator will assist with project coordination activities, including planning and setup of projects, resource allocation, and monitoring progress towards project milestones. Providing exceptional customer service is a key aspect of this role, as the coordinator will offer cross-coverage support for all operational functions, including Workday support. The position requires a proactive approach, with the ability to show initiative, independent judgment, problem-solving, and decision-making within established policies. Strong organizational and time management skills are essential, as the coordinator will need to handle multiple tasks and events simultaneously while meeting deadlines and prioritizing effectively.

Responsibilities

  • Serves as liaison with relevant corporate personnel and community agencies.
  • Coordinates the organization's business operations activities, events, programs, and services.
  • Ensures the department is running efficiently and meets the expectations and needs of customers and staff by overseeing and providing support to departments.
  • Monitors and responds promptly to emails sent to the department's inbox, addressing information requests from internal and external sources.
  • Assists with project coordination activities including planning and setup of projects, resource allocations, and monitoring progress towards project milestones.
  • Provides exceptional customer service and cross-coverage support for all operational functions, such as Workday support.

Requirements

  • Bachelor's degree in a relevant field or relevant experience can substitute for the degree on a year-to-year basis.
  • Two (2) years of administrative office support experience.
  • Experience supporting faculty and staff, preferably in higher education.
  • Experience in a customer service role.

Nice-to-haves

  • Master's degree.
  • Two years of higher education experience.
  • Prior work experience with a healthcare institution.
  • Experience using REDCap.

Benefits

  • Continuing education credits
  • Paid jury duty
  • Paid parental leave
  • Paid holidays
  • Disability insurance
  • Health insurance
  • Dental insurance
  • Paid time off
  • Vision insurance
  • Life insurance
  • 403(b) retirement plan
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