Research Program Manager

$137,500 - $192,500/Yr

Expedia - Seattle, WA

Full-time - Mid Level

Hybrid - Seattle, WA

Administrative and Support Services

About the position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. The B2B Product Marketing team is looking for an experienced and collaborative Program Manager to support its operations and drive research excellence at scale. The Product Marketing team advocates for partner needs from the early stages and throughout the product lifecycle, supporting product and business decisions with qualitative and quantitative research and driving successful go-to-market initiatives across Hotels, Vacation Rentals, Airlines, Car Rentals, and Activities partners. Your expertise and customer-obsession will help us improve B2B experiences across hundreds of thousands of travel businesses.

Responsibilities

• Assist Product Marketing team members in planning and conducting customer research, including identifying and recruiting participants and the end-to-end procurement and finance processes.
• Develop and own the templates for consistent internal research communication across the organization and between lines of business.
• Strong understanding of what 'good' looks like within the research briefing process and support Product Marketing team with the standards of a high caliber brief.
• Collaborate closely with research teams across the organization to identify synergies and define shared processes and best practices.
• Own vendor relationships by developing the standards of each third-party agency we work with, so the Product Marketing team has a 'menu' by project type and research goals.
• Support the scaling of our customer research community across partner segments to enable the acceleration of our research programs.
• Manage budget, prioritization and logistics across the Product Marketing team's research and content initiatives.
• Create as needed, manage, and scale our research processes, prioritization and calendar, and documentation to maximize efficiencies and utility of our insights.

Requirements

• You have a Bachelor's degree or equivalent professional experience, and 5+ years of experience as a market or UX researcher, program manager, project manager, or similar role.
• You have experience in planning research activities including managing vendors, budgets, and creating research briefs.
• You have a track record of working with Marketing and/or Product teams, ideally in complex matrixed environments.

Nice-to-haves

• You have demonstrated knowledge in driving product/market fit research to influence business decisions and product roadmaps in the early stages of product lifecycle.

Benefits

• Full benefits package including exciting travel perks.
• Generous time-off.
• Parental leave.
• Global hybrid work setup.
• Career development resources.