Research System Analyst

Ucsf Medical Center - San Francisco, CA

Full-time - Entry Level

San Francisco, CA

Hospitals

About the position

The Research System Analyst position at the University of California, San Francisco (UCSF) is a full-time role within the IT EDW Operations team, primarily focused on supporting the Academic Research Services (ARS) team. The incumbent will play a crucial role in assisting the UCSF Research Compliance groups by creating, communicating, and implementing system requirements, configuring system functionalities to meet end-user needs, and troubleshooting system issues. This position will also involve the development of ad hoc reports and support for various projects, including the integration of IRB compliance system data with other research administration systems. The analyst will help establish objectives and work plans, performing necessary tasks to align with agreed-upon outcomes. In this role, the Research System Analyst will be heavily involved in system analysis, data migration, system demonstrations, configuration, testing, and support. They will develop system documentation to aid users in managing and utilizing the system effectively. The incumbent will analyze complex issues, document use cases, and work within defined procedures, recommending appropriate actions based on their findings. A deep understanding of the system is essential to provide adequate support for end users. The analyst will collaborate with various stakeholders in the research areas, including departmental IT resources and third-party vendors, to configure the system and report necessary changes to meet business processes and requirements. They will provide recommended technical solutions and tools, supported by central IT, to enhance or expand current offerings that meet business and security requirements. The Research System Analyst will work closely with the IRB Compliance System Supervisor, Research Systems Business Analysis, Research Solutions Architect, and BSIP Program Manager, as well as various members of the ARS team, to oversee the implementation, setup, and management of research services and support. Additionally, they will engage with UCSF's central IT teams to understand how their services can meet the research community's requirements, covering areas such as security, compliance, research data, and research administrative applications.

Responsibilities

• Assist the Academic Research Services (ARS) team in supporting UCSF Research Compliance groups.
• Create, communicate, and implement system requirements to meet end-user needs.
• Configure system functionalities and troubleshoot system issues.
• Develop ad hoc reports and support projects like integration of IRB compliance system data.
• Establish objectives and work plans to align with agreed-upon outcomes.
• Conduct system analysis, data migration, and system demonstrations.
• Develop system documentation to aid users in managing the system.
• Analyze complex issues and document use cases for system improvements.
• Collaborate with stakeholders to configure the system and report necessary changes.
• Provide recommended technical solutions and tools to enhance current offerings.

Requirements

• Bachelor's degree in a related area and/or equivalent experience/training.
• 3+ years of relevant experience in IT or system analysis.
• Understanding of troubleshooting client issues and documenting actions for performance improvement.
• Experience in incident response and digital forensics, including data collection and analysis.
• Thorough knowledge of business and process analysis functions.
• Ability to write clear and concise technical documentation.
• Broad knowledge of various areas of IT and system management.
• Interpersonal skills to work with technical and non-technical personnel at various levels.
• Demonstrated problem-solving skills and ability to learn effectively.

Nice-to-haves

• Advanced skills in design, modification/system configuration, and implementation.
• Basic knowledge of secure software development lifecycle.
• Familiarity with logical data design and data mapping.
• Advanced knowledge of computer security tools and best practices.
• Demonstrated testing and test planning skills.
• Understanding of how system management actions affect other systems and users.
• Familiarity with data quality and governance issues.
• Experience with research compliance applications like Huron Research Suite or iRIS IRB compliance review system.

Benefits

• Comprehensive health insurance coverage.
• Retirement savings plan options including 401k.
• Paid holidays and vacation time.
• Tuition reimbursement for further education.
• Professional development opportunities.
• Flexible scheduling options.
• Employee discounts on various services.