Researcher for the Research & Reconciliation Unit (RRU) - Division of Administration and Internal Compliance (AIC)

City of New York - New York, NY

Full-time

New York, NY

Executive, Legislative, and Other General Government Support

About the position

The RRU Researcher/Community Coordinator position at the NYC Department of Housing Preservation & Development (HPD) involves conducting research and reviewing documents related to owner inquiries and protests concerning emergency repair and inspection fee charges. The role is crucial in ensuring that the agency's decisions are well-reasoned and supported by accurate documentation, contributing to the overall mission of promoting quality and affordability in housing across New York City.

Responsibilities

• Conduct research and review documents related to owner inquiries and protests of emergency repair and inspection fee charges.
• Review field inspection reports, Emergency repair records, and other agency documents to ensure requirements and procedures were followed with respect to emergency repairs performed.
• Draft recommendations to either deny or grant protests of liens placed on properties for which repairs have been performed and prepare supporting documentation for the supervisors' review and final approval.
• Respond to inquiries from the public and other city agencies as they relate to charges and fees imposed by the Agency.
• Interact with various divisions within HPD as well as the Department of Finance, as needed.
• Enter information into the unit's database to track inquiries made by property owners and management agents.
• Prepare and update various tracking and summary reports and complete data entry assignments for the review of the RRU Supervisor.
• Maintain assigned files in an organized manner, scanning documents into the agency database and the unit's shared drive to accurately reflect the documents that were relied upon to make the protest determination.
• Make recommendations for process and efficiency improvements to the RRU Supervisor.
• Assist RRU Supervisor in coordinating special projects including, but not limited to, archiving completed protest files.

Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to '1' or '2' above. However, all candidates must have at least one year of experience as described in '1' above.