Reservation Sales Representative - Part Time - San Diego Zoo Wildlife Alliance

$36,608 - $40,498/Yr

Zoological Society Of San Diego - San Diego, CA

Part-time - Entry Level

Remote - San Diego, CA

Professional, Scientific, and Technical Services

About the position

The Reservation Sales Representative at San Diego Zoo Wildlife Alliance is responsible for selling admission, memberships, tours, and programs while providing exceptional customer service. This part-time role involves handling incoming calls in a sales and customer service call center, booking reservations, processing payments, and fulfilling ticket requests. The representative plays a crucial role in supporting the organization's mission to conserve wildlife by inspiring visitation and soliciting donations during customer interactions.

Responsibilities

• Service incoming calls in a sales and customer service call center.
• Sell SDZWA products for admission, memberships, tours, and programs.
• Book reservations and process payments.
• Fulfill ticket requests and provide excellent customer service.
• Inspire visitation in support of the organization's mission and vision.
• Solicit donations on applicable calls to support wildlife conservation.

Requirements

• Prior experience in sales, customer service, or telemarketing (call center preferred) involving customer contact required.
• High School Diploma required.
• Able to operate moderately complex computer software programs.
• Basic mathematical knowledge and acumen to process payments.
• Demonstrated ability to handle complex interpersonal situations with tact and diplomacy.
• Effective oral and written communication skills.
• Ability to handle multiple tasks efficiently.

Nice-to-haves

• Bilingual Spanish language skills preferred.

Benefits

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park.
• Family Passes.
• Complimentary Tickets.
• Local and In-House Discounts.
• Employee Assistance Program.
• Wellness Program.