RESERVATIONS BRAND PARTNERSHIP EXPERIENCE PLANNER

Hyatt - Lenox, MA

Full-time - Entry Level

Lenox, MA

Accommodation

About the position

The Reservations Brand Partnership Experience Planner at Miraval Berkshires Resort and Spa plays a crucial role in enhancing the guest experience by managing partnerships and VIP clientele. This position focuses on aligning guest intentions with wellness experiences, ensuring a life-changing stay through personalized service and effective communication across departments.

Responsibilities

• Assist with calls and emails for all Miraval Partnerships and VIP clientele.
• Deliver superior experience planning for guests at all Miraval locations.
• Make authentic connections with Miraval guests both on the phone, via email, and chat.
• Provide helpful and cooperative communication between departments.
• Attain proficiency in the Miraval catalog of experiences.
• Work independently using resources provided.
• Attend training classes to stay current on all aspects of Miraval procedures, services, and offerings.
• Take calls and/or chats if staffing guidelines are not met.
• Other duties and responsibilities as assigned.

Requirements

• Minimum of 2 years of high-end sales and customer service experience, preferably in a call center, sales/customer service, and/or hospitality environment.
• Technology proficiency with thorough working knowledge of GDS, reservations software, and booking systems is preferred, but not required.
• Exceptional verbal and written communication skills with the ability to skillfully articulate resort information to guests and new agents.
• Previous experience in an experience planning role, but not required.
• Exceptional time management, detail, and organizational skills.
• Professional demeanor with exceptional verbal, written, and electronic communication skills.
• Must be completely flexible and able to work weekdays, weekends, mid shifts, nights, and holidays as needed.

Nice-to-haves

• Experience in a remote work environment with high-speed internet.
• At-home office or space free of distraction and additional noise.

Benefits

• Unlimited use of our fitness center, yoga classes, lectures, and free golf.
• Competitive pay and corporate level benefits.
• Wellbeing and tuition reimbursement up to $1,000/year.
• Employee discounts on all spa services and programming.
• Discounted and comped rate at Hyatt Hotels.
• Positions with flexible schedules.