Reservations Intern (Summer 2025)

$27,040 - $27,040/Yr

Hershey Entertainment & Resorts - Hershey, PA

Part-time - Intern

Remote - Hershey, PA

Amusement, Gambling, and Recreation Industries

About the position

The Reservations Intern at Hershey Entertainment & Resorts will gain hands-on experience in a dynamic and detail-oriented environment. This role focuses on providing information about the Hershey destination, developing sales techniques, and enhancing guest experiences through effective communication and problem-solving skills. Interns will also participate in professional development sessions and work with various reservation systems.

Responsibilities

• Providing information concerning the Hershey destination including resort availability, rates, package plans, events, promotions, and attractions.
• Think analytically to seek alternatives and resolve guest opportunities.
• Develop sales techniques with the objective of revenue maximization.
• Build rapport and gain trust over the phone to enhance the guest experience.
• Complete daily reports and assist in the quality assurance review process to ensure agents are providing a high level of guest service.
• Develop technical skills with ResortSuite, Revinate, Google Workspace, Passkey, Gmail, and other reservation systems.
• Attend regular professional development series sessions throughout the summer.
• Perform duties as assigned.

Requirements

• Must be at least 18 years of age or older.
• Must have a high school diploma or equivalent.
• Must be enrolled in an undergraduate education or a Spring 2025 college graduate.
• Strong written and oral communication skills in English.
• Detail-oriented with organization and planning skills.
• Must pass typing test to demonstrate ability to serve guests quickly and accurately (minimum 32 words per minute).
• Self-motivated with personal drive for success.
• Must display professionalism and a positive demeanor.
• Desire and willingness to learn and grow.

Benefits

• FREE admission and parking to Hersheypark
• Discounts on food & shopping
• Housing available through our housing partner at Campus Heights, Penn State Harrisburg for a payroll deduction of $160 per week.