Resident Experience Manager - Cullen Oaks

American Campus Communities • Houston, TX

381d

About The Position

The Resident Experience Manager at American Campus Communities is responsible for leading the property team to create an exceptional living environment for residents. This senior-level role involves overseeing leasing, marketing, and administrative operations, ensuring high standards in resident interactions, and managing financial oversight in collaboration with the Service Manager. The position requires effective recruitment, training, and performance management of the team to achieve leasing and marketing objectives while maintaining strong communication with university partners.

Requirements

• Bachelor's degree in business or relevant field preferred.
• 2 years of leadership experience in student or multi-family housing or similar industry.
• Skills in leasing and marketing, customer service, facility management, budgeting, and supervision.
• Strong communication and collaboration skills.
• Demonstrated leadership skills.

Nice To Haves

• Experience in public relations and residence life.
• Business development skills.

Responsibilities

• Lead the property team to create an exceptional living environment for residents.
• Oversee all aspects of leasing, marketing, and administrative operations.
• Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives.
• Conduct performance evaluations and discussions with team members.
• Collaborate with Human Resources on compensation adjustments for direct reports.
• Ensure all leasing, marketing, and administrative efforts meet company standards.
• Direct marketing efforts and ensure successful events and programs.
• Manage resident feedback collection and create action plans for improvement.
• Handle the property's administrative needs including scheduling, payroll, and incident reports.
• Partner with the Service Manager to maintain property standards and financial performance.
• Represent the company at resident functions and marketing events.
• Oversee resident communication and resolve conflicts and disputes.
• Manage rent collection and eviction processes as needed.

Benefits

• Paid parental leave
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Life insurance
• Sick leave
• Paid maternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Real Estate
• Education Level: Bachelor's degree