Resident Field Service Technician

Murphy Tractor & Equipment Co. - Gering, NE

Full-time

Gering, NE

Repair and Maintenance

About the position

The Field Service Technician at Murphy Tractor & Equipment Co. plays a crucial role in ensuring customer satisfaction through effective service delivery and maintenance of equipment. This position is centered around building and maintaining strong relationships with customers while adhering to quality standards and delivery schedules. The technician will be responsible for performing a wide range of repairs and preventive maintenance on vehicles and equipment, which includes the removal and installation of parts as necessary. The role also involves fulfilling the guidelines set forth in the Technician Resource Advancement Certification (TRAC) program, ensuring that all service department duties are executed as directed by the Branch Service Manager. In addition to technical skills, the Field Service Technician must engage in various administrative tasks to support the service department. This includes maintaining effective communication within the department to enhance service labor sales, utilizing computer programs and John Deere communication tools for efficient operations, and accurately recording service hours and mileage. The technician is expected to maintain a clean and safe work environment, both in the service area and while operating the service truck in the field. Participation in job-related training and development is also a key aspect of this role, ensuring that the technician remains knowledgeable about company and competitor products. Inventory control is another critical function of this position. The technician will be responsible for managing the parts inventory on the service truck while in the field and ensuring that personal tools are accounted for and maintained. The technician will perform basic diagnostics to determine necessary repairs, advise customers on replacement parts, and test mechanical products and equipment post-repair to ensure compliance and proper performance. Completing all required reports and forms related to work orders, including warranty information, is essential to maintain accurate records and facilitate smooth operations. The role may also involve operating a company vehicle to provide service work in the field, delivering parts, running errands, and assisting with other duties as assigned by corporate management, all within the framework of Murphy Tractor and Equipment Company, Inc.'s objectives.

Responsibilities

• Create and maintain healthy relationships with customers.
• Meet quality standards and delivery schedules.
• Perform all levels of repair and preventive maintenance on vehicles and equipment.
• Remove and install parts as necessary.
• Fulfill guidelines set forth in the Technician Resource Advancement Certification (TRAC) program.
• Maintain department communication to complete work and grow service labor sales.
• Utilize various computer programs and John Deere communication tools as resources.
• Record service hours and mileage accurately.
• Maintain a clean, orderly, and safe parts area and work environment.
• Participate in all job-related training and development.
• Maintain service truck parts inventory when in the field.
• Perform basic diagnostics and determine necessary repairs.
• Advise customers on replacement parts as necessary.
• Repair and replace damaged or worn parts.
• Test mechanical products and equipment after repair or assembly.
• Prepare all reports and forms required in conjunction with work orders.
• Complete warranty information and maintain current knowledge of company and competitor products.
• Maintain condition of vehicles, inventory, tools, and equipment.
• Read and understand operating manuals, blueprints, and technical drawings.
• Operate company vehicle to provide service work in the field.
• Deliver parts and run errands as needed.
• Assist with other duties assigned by corporate management.

Requirements

• Experience in vehicle and equipment repair and maintenance.
• Knowledge of diagnostic tools and techniques.
• Ability to read and understand technical manuals and blueprints.
• Strong communication skills to interact with customers and team members.
• Organizational skills to maintain inventory and service records.
• Ability to work independently and manage time effectively.

Nice-to-haves

• Familiarity with John Deere products and services.
• Previous experience in a field service role.
• Certification in automotive or diesel technology.