Resident Maintenance Specialist

Amh - Houston, TX

Full-time

Houston, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Resident Maintenance Specialist plays a crucial role in maintaining the quality and comfort of properties managed by AMH. This position involves overseeing tenant maintenance requests, ensuring they are addressed promptly and effectively while balancing cost control, customer service, and asset preservation.

Responsibilities

• Oversee a portfolio of maintenance work, ensuring progress from initiation to completion.
• Assist in managing Capital Improvement Projects and vendors.
• Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
• Receive, review, and document maintenance requests in company systems.
• Assign work orders to internal or external resources, following company guidelines.
• Approve vendor bids and manage change orders when necessary.
• Provide recommendations to leadership regarding vendor utilization and pricing.
• Diagnose maintenance problems accurately and determine appropriate solutions.
• Determine the cost of proposed solutions using company guidelines.
• Dispatch clear and timely instructions to vendors for resolution of maintenance problems.

Requirements

• High School Diploma/GED required.
• At least one year of experience in construction/maintenance, property management, logistics scheduling/dispatching is preferred.
• Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
• Intermediate knowledge and experience in Microsoft Office and PC skills.
• Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.

Nice-to-haves

• Bilingual (English/Spanish) verbal and written skills are preferred.
• Flexibility to work weekends and evenings if assigned.

Benefits

• Professional management and maintenance support.
• People-first culture of trust, belonging, and inclusion.