Resident Manager

Amh - Morrisville, NC

Full-time - Mid Level

Morrisville, NC

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Resident Manager at AMH is responsible for overseeing a portfolio of approximately 750 single-family homes, ensuring a superior resident experience through effective management and maintenance support. This role focuses on resolving customer service issues, optimizing resident retention, and managing documentation throughout the tenant lifecycle.

Responsibilities

• Foster positive relationships with residents in your assigned portfolio.
• Respond promptly and professionally to resident inquiries, striving for swift resolution.
• Drive lease renewals and execute new leases within the market.
• Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
• Implement collection strategies to minimize evictions and delinquencies.
• Represent the company at eviction hearings and monitor HOA compliance.
• Adhere to all organizational systems, programs, training, policies, and procedures.

Requirements

• High School Diploma/GED required.
• Bachelor's degree in real estate, finance, business management, or a related field preferred.
• Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
• Real Estate License and any permits/certifications required by state's real estate commission to engage in property management.
• Valid driver's license required.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software a plus.
• Excellent verbal and written communication skills.
• Strong tenant relationship management and negotiation skills.

Benefits

• People-first culture of trust, belonging, and inclusion.
• Opportunities for career growth and development.