Resident Onboarding Specialist

$37,440 - $41,600/Yr

Ghp Management - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

Real Estate

About the position

The Resident Onboarding Specialist at GHP Management Corporation is responsible for ensuring a smooth and exceptional move-in experience for new residents. This role serves as the first point of contact after the lease agreement is signed, focusing on customer service and operational efficiency during the move-in process.

Responsibilities

• Review detailed unit status reports daily to confirm the status of units.
• Work with the Leasing Administration team to ensure all completed files are ready for the move-in process.
• Inspect move-in ready apartments and confirm condition, placing resident move-in gifts if available.
• Contact future residents to confirm move-in and schedule the move-in process.
• On move-in day, collect move-in funds, renters' insurance, and perform a move-in inspection.
• Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in.
• Prepare move-in packets before the resident's move-in date.
• Travel to meet residents at the assigned property on move-in day to perform the move-in process.
• Identify long-standing vacant units and set up mini models weekly.
• Encourage residents to share their move-in experience through various review platforms and move-in surveys.
• Contribute to the cleanliness and maintenance of each unit by inspecting and reporting to the Service Team any areas that need attention.
• Maintain thorough knowledge of specifications and community policies.
• Communicate closely with the Resident Services team and provide a warm handoff to residents.

Requirements

• Desire to deliver an exceptional resident and colleague experience in a fast-paced environment.
• Personable, positive, team-oriented mindset.
• Ability to multitask, work independently, and manage assigned requests and priorities.
• High school diploma or equivalent experience.
• General computer skills required.
• Must pass background and drug test screening.
• Must have a valid California driver's license & car insurance.
• Must have a personal vehicle for business use.

Benefits

• Competitive hourly wage of $18 - $20 based on experience.
• Full-time employment with potential for career growth.