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Reliant Realty Services - Kingsport, TN
posted about 2 months ago
About the position
The Resident Services Coordinator for Affordable Housing at Reliant Realty Services, LLC is responsible for planning, implementing, and evaluating property services and programs aimed at enhancing the quality of life for residents. This role involves assessing resident needs, developing service plans, and managing partnerships with service providers to ensure effective delivery of services. The position reports to the Regional Property Manager and plays a crucial role in fostering community engagement and support for residents.
Responsibilities
- Assess resident needs and opportunities through various data collection methods, including interviews and surveys.
- Develop a Property Services Plan that identifies goals for residents based on assessments and collaborate with the Resident Association and individual residents to deliver relevant activities.
- Market, organize, and conduct various resident programs and services based on the Property Services Plan, adjusting as necessary based on feedback.
- Research and develop a directory of high-quality, dependable, and affordable service providers and resources for residents.
- Develop and maintain relationships with social service agencies and local government agencies.
- Manage on-site partnerships with third-party service providers and assist with outcome tracking.
- Track and evaluate resident programs and services weekly, developing an annual report analyzing resident outcomes.
- Ensure compliance with state tax credit viability and commitment agreements regarding resident services.
- Provide general case management, intake, and referral services to residents, coordinating external services as needed.
- Assist in searching for and applying for grants to enhance the Resident Services program.
- Educate management associates on issues related to aging in place, resident rights, and the needs of persons with disabilities.
- Demonstrate principles of Service, Teamwork, Action, Reputation, and Success in all activities and interactions.
- Maintain strict adherence to the federal Fair Housing Act.
- Develop and maintain a monthly newsletter and activities calendar.
- Ensure proper documentation is maintained at the site in accordance with regulatory agency requirements.
- Access all areas of the community as needed.
- Perform other duties as assigned.
Requirements
- Minimum one (1) year of experience working with special needs populations such as seniors, persons with disabilities, and low-income populations.
- Ability to work with a culturally diverse population.
- Ability to conduct compelling interviews while maintaining confidentiality.
- Outstanding communication and interpersonal skills with a service-driven personality.
- Ability to work independently with minimal oversight.
- Proficient knowledge of Microsoft Office Suite.
- Proficient in English and Spanish.
- High school diploma or G.E.D; college degree or commensurate experience preferred.
- Possess and maintain a valid in-state driver's license.
Benefits
- Medical Insurance: 100% of medical benefits paid for employees only
- Voluntary dental and vision plan options
- 401(K) available plus company match
- Paid Time Off
- 12 Paid Company Holidays
- Commuter Benefits
- Voluntary short-term disability, long-term disability, life insurance, dependent coverage
- Voluntary accident insurance, critical illness insurance, and hospital indemnity insurance
- Employee Referral Program
- Employee Assistance Program (EAP)
