Resident Services Coordinator Full Time

$67,954 - $67,954/Yr

Sequoia Living - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

About the position

The Resident Services Coordinator is responsible for providing outreach, case finding, assessments, and care planning for senior and disabled adults and their families. This role focuses on addressing the psychosocial, health, financial, recreational, nutritional, and legal needs of clients within the Resident Services Program. The position involves establishing relationships with residents, advocating for their needs, and coordinating services to ensure comprehensive support.

Responsibilities

• Establish and maintain relationships with individual residents, their families, and neighborhood groups.
• Identify and document residents in need of services and maintain awareness of their health status.
• Serve as a liaison or advocate with outside social and health agencies for the residents.
• Provide individual casework and case management for frail or at-risk residents, including assessment and development of individual care plans.
• Provide information and referral, crisis intervention, and counseling with individuals and groups as needed.
• Maintain accurate and up-to-date records and files on all clients receiving casework services.
• Identify barriers to service provision and effectively problem-solve to resolve these issues.
• Facilitate and support 'neighbor-to-neighbor' family and volunteer caregiving, including direct responsibility for designated volunteer programs.
• Provide resident population with current information on services, benefit programs, and other resources.
• Identify and develop training opportunities for resident groups and site staff.
• Work cooperatively with housing manager or agency director to address needs of residents.
• Ensure completion of required documentation and statistics.
• Complete training related to distribution and administration of Narcan.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Social Work, Sociology, Gerontology, Psychology, or related field required.
• Master's degree in related field preferred.
• Minimum of three (3) years of recent experience in a social services capacity.
• Proficient with Microsoft Office suite (Word, Excel, Outlook).
• Ability to travel to multiple locations as needed.
• California driver's license, proof of insurance, and a clean driving record required.

Nice-to-haves

• Bilingual capacity may be required for some specific sites.
• Knowledge of community resources and ability to match programs and services appropriate for residents.
• Instructional skills to present information effectively.

Benefits

• Commuter assistance
• Dental insurance
• Life insurance
• On-the-job training
• Emergency Relief Fund
• Tuition and/or fee assistance for qualified programs