Resident Services Coordinator

Jefferson Metropolitan Housing Aurthority - Steubenville, OH

Full-time - Mid Level

Steubenville, OH

About the position

The Resident Services Coordinator at the Jefferson Metropolitan Housing Authority (JMHA) plays a crucial role in assisting residents to maintain successful tenancies and enhance their quality of life. This position involves providing information and referrals to services, facilitating community engagement, and acting as a liaison between residents and various agencies. The Coordinator is responsible for developing programs that address self-sufficiency and well-being, ensuring residents have access to necessary resources and support.

Responsibilities

• Act as an educator of service availability, informing residents about how to apply for services and benefits.
• Recognize the importance of developing a sense of community to improve residents' health and well-being.
• Serve as a liaison between residents and management, community-based agencies, and governmental agencies.
• Establish links to community agencies and service providers, providing basic case management and referral services.
• Assist in developing programming that addresses self-sufficiency issues such as money management, housekeeping, nutrition, and job readiness.
• Assess and coordinate referrals and resources to resolve resident issues impacting their personal life and health.
• Track resident program participation and referrals to community programs and services.
• Document all interactions regarding assistance provided to residents in a designated tracking system.
• Provide crisis intervention to residents as needed.
• Foster collaborative relationships with residents, local government, non-profit agencies, and healthcare organizations.
• Assist with reasonable accommodation requests from residents with disabilities.
• Participate in apartment inspections and follow up on referrals from inspections.

Requirements

• Bachelor's degree in Social Work, Human Services, or a related field preferred, or a minimum of 3 years of professional experience in a social service setting.
• Demonstrated ability to work with a diverse, low-income population and communicate effectively with various clients and stakeholders.
• Ability to plan, organize, and make sound judgments and decisions.
• Knowledge of mental health, addictions, family issues, multicultural issues, and elderly service delivery systems.
• Valid Driver's License and insurable under agency auto insurance.

Nice-to-haves

• Experience in developing community programs or services.
• Familiarity with local community resources and agencies.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Professional development opportunities.