Resident Services Coordinator

$45,760 - $56,701/Yr

RPM Living - Greenwood Village, CO

Full-time - Entry Level

Hybrid - Greenwood Village, CO

Heavy and Civil Engineering Construction

About the position

The Resident Services Coordinator at RPM Living plays a crucial role in managing the day-to-day operations of an apartment community, focusing on resident relations and administrative tasks. This position is designed for individuals who thrive in a dynamic environment and are committed to enhancing the resident experience through excellent service and community engagement.

Responsibilities

• Oversee all aspects of the resident experience
• Offer a professional, yet friendly, atmosphere in the leasing office
• Maintain awareness of property competitors and contribute ideas to improve resident retention and satisfaction
• Contact and follow up on renewals, new residents, and work orders
• Answer and handle incoming issues from current residents, always offering excellent service
• Create a renewal program to optimize lease renewals and decrease resident turnover
• Create ideas for marketing and events and assist in successful execution of these events
• Plan fun activities for residents
• Develop and execute strategies for optimizing online reputation and resident satisfaction surveys in accordance with goals set by Community Manager
• Be available for after hours for resident relations and other activities
• Perform other duties and projects as assigned by manager

Requirements

• High school diploma or GED
• 1 to 3 years of related experience
• Knowledge of property operations, marketing principles and practices
• Knowledge of principles and methods for showing, promoting, and selling products or services
• Knowledge of business and management principles involved in strategic planning and resource allocation
• Basic computer skills, including Microsoft Office Suite and Google Suite

Nice-to-haves

• Experience in sales
• Familiarity with industry-specific software

Benefits

• 401(k) matching
• Employee discount
• Health insurance
• Paid holidays
• Paid time off