Resident Services Coordinator

$37,440 - $37,440/Yr

Augusta Rental Homes - Augusta, GA

Full-time - Entry Level

Augusta, GA

Real Estate

About the position

The Resident Services Coordinator at Augusta Rental Homes is responsible for enhancing resident engagement and ensuring high-quality communication between residents, property owners, and the company. This entry-level position involves managing incoming calls, assisting with maintenance requests, coordinating move-in and move-out processes, and supporting property managers in various administrative tasks.

Responsibilities

• Ensure a high level of customer service and communication with residents and owners.
• Answer all incoming calls to the company in a timely manner, ensuring customer service is prioritized.
• Provide high-quality support to property managers regarding resident inquiries and maintenance requests.
• Initiate and coordinate processes for move-ins and move-outs, ensuring timely communication with residents and portfolio managers.
• Follow established processes for NSF and collection procedures, ensuring timely communication and fee applications.
• Conduct leasing duties as time allows, including following up on leads and promoting available units.
• Ensure accurate and timely acquisition of funds related to leasing, including fees and deposits.
• Utilize company software programs effectively to manage and track operations.
• Ensure compliance with fair housing laws and company policies.

Requirements

• Proven experience in a receptionist or customer service position, preferably in property management.
• Strong organizational skills and ability to function in a fast-paced environment.
• Excellent communication and interpersonal skills for effective collaboration with stakeholders.
• Knowledge of local housing provisions and federal fair housing laws.
• Proficiency in computer systems and software used in leasing and property management.

Nice-to-haves

• Experience in single-family and multi-family property management environments.
• Ability to read and comprehend resident lease ledgers in conjunction with lease agreements.

Benefits

• Competitive wages
• Health insurance plans with company contribution
• 401(k) with 5% match for eligible team members
• Paid time off and paid holidays
• Fuel reimbursement for business travel