Resident Services Manager I - Houston

$54,000 - $58,000/Yr

Windsor Communities - Houston, TX

Full-time - Entry Level

Houston, TX

Real Estate

About the position

As the Resident Services Manager I at Windsor at West University, you will oversee the operations of the community, ensuring exceptional customer experiences and fostering a strong sense of community. This role involves managing resident satisfaction, facilitating smooth transitions for new residents, and collaborating with various teams to enhance community engagement and operational efficiency.

Responsibilities

• Ensure timely response to resolve or escalate resident issues appropriately.
• Lead resident package management efforts.
• Prepare move-in day documentation and conduct move-in day welcome appointments.
• Conduct post-move in communication to residents to ensure customer satisfaction.
• Partner with Service Manager to monitor the Work Order Program and assist with communication issues.
• Conduct post work order follow-ups to ensure customer satisfaction.
• Process monthly invoices in adherence to the Procurement Policy.
• Proactively monitor expenses and adjust spending according to monthly operating budgets.
• Assist in the management of Funnel CRM queue management.
• Ensure the success of unguided prospect tours through signage and apartment preparation.
• Review maintenance schedules to efficiently handle move-outs and prepare for upcoming move-ins.
• Manage the notice to vacate process and oversee associated paperwork.

Requirements

• High school diploma or equivalent required; some college coursework preferred.
• Three years related experience and/or training; or equivalent combination of education and experience.
• Experience working in a multifamily environment and/or property management operations.
• Knowledge of Microsoft Office 365 required.
• Working knowledge of property management and prop-tech systems.

Nice-to-haves

• Knowledge of Funnel CRM preferred.
• Transferable apartment industry sales related experience preferred.

Benefits

• Medical coverage
• Dental insurance
• Vision insurance
• Disability insurance
• 401k
• Paid time off