Resident Support Specialist

$45,760 - $49,920/Yr

Wan Bridge Group - Denton, TX

Full-time - Entry Level

Denton, TX

Real Estate

About the position

The Resident Support Specialist at Wan Bridge Group LLC is responsible for providing administrative and financial support to enhance the resident experience in build-to-rent communities. This role involves managing communication with residents, overseeing delinquency processes, coordinating service requests, and ensuring accurate accounting and documentation related to property management.

Responsibilities

• Manage emails, calls, and follow-ups with residents.
• Review applications and provide HOA support.
• File evictions and writs with Nationwide.
• Conduct weekly reporting on delinquencies and service requests.
• Send out 3-day notices to residents, approximately 150 notices per month for the Houston Division.
• Audit month-to-month charges and track lease renewals.
• File evictions and audit eviction hold-off agreements.
• Open and manage major complaints.
• Process policies related to renter's insurance and Rhino security deposits.
• Process new service applications and coordinate with service vendors.
• Update the make-ready board for property readiness.
• Supervise utility setup with Conservice.
• Correct resident ledgers and process purchase orders (POs) and invoices.
• Account for final deposits and ensure accurate accounting for transactions.

Requirements

• High School Diploma or GED required.
• Bachelor's degree preferred in business, Real Estate, Property Management, or a related field.
• 1-2+ years of onsite experience in residential property management.
• Excellent interpersonal and communication skills.
• Familiarity with property management software, including Yardi and Microsoft Excel.
• Knowledge of relevant laws and regulations governing property management.
• Strong organizational, coordination, and project management skills.

Nice-to-haves

• Experience in project management.
• Ability to lift or move items up to 25 pounds.
• Reliable transportation that meets job responsibilities.

Benefits

• Full-time position with competitive hourly pay ranging from $22 to $24.