Resident Support Specialist

$45,760 - $49,920/Yr

Vision House - Renton, WA

Full-time - Entry Level

Renton, WA

Social Assistance

About the position

The Resident Support Specialist at Vision House plays a crucial role in supporting the daily operations of the Family Program, which assists families experiencing homelessness. This position involves helping families during their move-in and move-out processes, preparing apartments for new residents, and providing support for program classes and events. The Specialist ensures the consistent delivery of program services and fills in for other staff as needed, contributing to a trauma-informed and client-driven approach to care.

Responsibilities

• Provide support for clients/residents demonstrating a trauma-informed, client-driven, strengths-based, and team approach in philosophy of care.
• Assist with the move-in process, including lease signing and orientation for new residents.
• Prepare apartments for new families, stocking them with necessary housewares and linens, utilizing volunteer support when available.
• Facilitate a positive and engaging program environment for both youth and adults.
• Support residents with housing applications and provide resources and advocacy as needed.
• Assist with childcare as required.
• Update client database tracking system (Apricot) and maintain client case notes in a timely manner.
• Conduct regular apartment inspections to ensure safety and compliance with program standards.
• Support administrative tasks such as data entry, filing, copying, and organizing.
• Communicate maintenance issues and coordinate necessary repairs.
• Assist with data entry for program statistics and evaluations.
• Participate in weekly supervision and case staffing meetings.
• Report concerns about abuse/neglect to the Site Manager.
• Maintain confidentiality of resident families according to program policies.
• Accept donations when needed.
• Assist with setup and cleanup for meetings, classes, and events.
• Perform other duties as assigned.

Requirements

• Flexibility and adaptability to handle a variety of tasks.
• Valid Washington State Driver's License, good driving record, and reliable transportation.
• Excellent written, verbal, and electronic communication skills.
• Ability to handle sensitive information confidentially.
• Ability to work collaboratively in a team environment.
• Experience with administrative support, including data entry and file management.
• Willingness to work a flexible schedule based on program needs.
• Experience working with children and families at risk or experiencing homelessness is preferred.
• Experience working with diverse and/or special needs populations is preferred.
• CPR and First Aid Certification within the first three months of hire.
• Ability to pass a background check.
• Active follower of Jesus Christ with the ability to sign the Statement of Faith.

Nice-to-haves

• Experience working with children and families who are at risk or experiencing homelessness.
• Experience working with diverse and/or special needs populations.

Benefits

• Health insurance for Employee only: Medical $30-$100/month, Dental $11/month, and Vision $1/month.
• Retirement plan with up to a 3% matching employer contribution.
• 15 days of vacation (increases with years of service).
• 13 days of paid holidays.
• 9 days of Sick Leave (Separate from PFML & FMLA).
• Employee Assistance Program.
• Generous Childcare Tuition Assistance.