Resident Support Specialist

$39,520 - $39,520/Yr

Community Housing Innovations - Smithtown, NY

Full-time - Entry Level

Smithtown, NY

Social Assistance

About the position

The Resident Support Specialist (RSS) at Community Housing Innovations (CHI) is responsible for providing a safe and structured environment for residents and staff. This role involves monitoring client behavior, ensuring compliance with facility policies, and performing various administrative duties. The RSS plays a crucial role in maintaining the safety and well-being of residents while supporting the organization's mission to foster social and economic independence.

Responsibilities

• Provide a safe, structured, and supervised environment for residents and staff.
• Coordinate and verify client movement within the facility.
• Monitor client conduct and overall behavior during shifts.
• Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest and ID badge.
• Screen all clients and visitors entering the facility and perform bag searches as required.
• Ensure clients abide by facility, DSS, and OTDA policies and procedures.
• De-escalate potential crisis situations and document all interventions.
• Conduct rounds throughout the facility, including common areas.
• Complete logs, incident reports, and required documentation.
• Perform administrative and receptionist duties at the operations/front desk.
• Monitor video surveillance cameras and fire prevention systems.
• Support the running of fire drills and evacuate the building when necessary.
• Assist with room preparation and turnover for new clients.
• Maintain inventory of cleaning and office supplies and ensure proper distribution.
• Inform management of work site physical conditions and repair needs.
• Support afterschool/evening activities as needed.

Requirements

• High School Diploma or GED required.
• 1-2 years of experience working in a related field preferred.
• Excellent verbal and written communication skills.
• Proficiency in English required; bilingual (Spanish) is a plus.
• Basic competency in MS Windows, MS Office, and internet usage.
• Ability to tour property, walk distances, and climb stairs.
• Ability to prioritize, make appropriate decisions, and perform proper notifications.
• Ability to work independently or as part of a team, be highly organized, and work well under pressure.

Nice-to-haves

• Experience in a related field preferred.
• Bilingual (Spanish) is a plus.

Benefits

• 401(k) retirement plan
• Health insurance
• Dental insurance
• Vision plans
• Flexible spending account
• Life insurance
• Employee Assistance Program
• Paid time off
• Monthly trainings and career development plans