Resident Systems Support Specialist (RS3)
CACI International - Fort Belvoir, VA
posted 3 months ago
About the position
CACI is seeking a Resident Systems Support Specialist (RS3) to provide onsite support for a Ribbon Communications based Voice over IP (VOIP) modernization (VMOD) effort for the U.S. Army. The RS3 will be responsible for installing, managing, maintaining, and troubleshooting all components of the Ribbon system, which includes switch programming, translations, assigning features, voicemail, traffic optimization, and routing, as well as frame wiring. The role requires a strong understanding of cybersecurity requirements related to the VoIP system, necessitating knowledge and experience in server administration, Intrusion Detection Systems (IDS), VMware, Ribbon Federal Edge 2000s, and Ribbon G5s, along with any other devices and software that the Contractor installs to meet the requirements of the Performance Work Statement (PWS). The RS3 will work under the guidance of the site or installation Network Enterprise Center (NEC) personnel or other Designated Government Representative (DGR).
Responsibilities
- Assist the NEC or DGR in matters relating directly or indirectly to system performance.
- Survey, analyze, evaluate, and provide technical advice/trouble resolution pertaining to the performance and functionality of the VMOD system.
- Provide technical assistance, guidance, and training to the site NEC personnel to ensure they are self-sufficient in maintaining and operating the installed system.
- Assist with the system administration and maintenance of the VMOD system.
- Maintain system availability and performance, utilizing the government-furnished Maintenance and Administrative Positions (MAAPs) trouble resolution tools and GFE.
- Assist the NEC in the detection and resolution of system failures and component failures/errors.
- Support routine system software installation, upgrading, updating, and replacement per the contract.
- Support routine system hardware installation, upgrading, updating, and replacement per the contract.
- Perform system database backup and restore operations.
- Manage audit trail and ID/password administration.
- Perform first echelon maintenance including updating switch system profiles and power-off procedures to protect the system during emergencies.
- Modify fiber patch panels to support system requirements and maintain system performance objectives.
- Maintain configuration management and perform emergency replacement and configuration of failed or upgraded VMOD system components.
- Assist the NEC in establishing a plan or SOP for O&M methods, daily practices/preventive maintenance, training, qualification requirements, and procedures for implementation by site personnel.
- Assist and advise NEC personnel in all warranty related actions, including providing instruction and assistance to site personnel in the timely preparation and shipment of defective VMOD components to the OEM for repair, replacement, or exchange.
- Prepare and submit a Monthly Status Report (MSR) to the installation or site NEC POC for review and approval, detailing monthly activities, trouble calls, actions taken, and significant problems.
Requirements
- Minimum clearance required to start: Secret.
- Experience with Ribbon Communications systems, specifically VoIP technologies.
- Knowledge of server administration and cybersecurity measures related to VoIP systems.
- Experience with Intrusion Detection Systems (IDS) and VMware.
- Ability to perform technical troubleshooting and provide guidance to NEC personnel.
Nice-to-haves
- Experience with military or government contracting environments.
- Familiarity with network management and performance monitoring tools.
Benefits
- Healthcare coverage
- Wellness programs
- Financial benefits
- Retirement plans
- Family support programs
- Continuing education opportunities
- Flexible time off benefits
