Residential Applications Engineer - Hydronics Specialist

Goodman Manufacturing - Waller, TX

Full-time - Mid Level

Waller, TX

Warehousing and Storage

About the position

This position forms part of the Residential Applications team and is responsible for front line application engineering to help expand the use of Daikin products in the North American HVAC marketplace. Core functions include project level support to the Daikin Business Unit sales team, Motili, and our network of manufacturer Reps & Distributors. In addition, to execute tactics to strengthen the spec-in ratio and conversion of all appropriate projects to Daikin products and technologies.

Responsibilities

• Provide project level application support to Daikin sales staff and our network of Daikin Manufacturer Reps & Distributors in the North American market
• Utilize sales tools to support Distributors, Manufacturers Representatives, Contractors, Engineers Builders regarding design & application of equipment 1ph equipment in both residential and commercial applications
• Specification Support: Instruction & guidelines to create better Daikin specs for Reps, Builders Engineers
• Project Support: Instructions & guidelines, best practices to enhance system applications and set up in different residence types and climates
• Competitor conversion and comparison skills to maximize Daikin's opportunities for all projects
• Codes & Standards Support: Provide high level support and understanding for applicable national and local codes and standards
• Provide input & guidance to marketing team for the creation of Technical Tools / Selection Guides
• Represent Daikin at networking events and seminars
• Assist in project development by providing alternate equipment selections and options
• Participate in additional projects to support ongoing business needs
• Create technical documentation and presentations for use by Daikin staff and sales partners
• Provide technical presentations in the field to our sales partners
• Train the trainer: Provide insight & guidance to colleagues tasked with presenting application materials
• Applies advanced knowledge of job area typically obtained through advanced education and work experience
• Manages projects and processes while working independently and with limited supervision
• Coaches and reviews the work of lower-level professionals
• Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
• Knowledge of HVAC products, load calculations, building controls, duct design and installation practices
• Excellent presentation and written/verbal communication skills
• Ability to manage and respond to technical questions
• Must have computer proficiency - Microsoft Office, especially Excel, Word, and PowerPoint
• Ability to create and develop company-wide documents, tools, practices, and processes
• Ability to interact effectively and provide information to customers, consultants, and internal personnel, including senior management, Daikin Corporate Personnel
• Positive, flexible Attitude: With a can-do approach to solving problems
• Problem Solving: Ability to anticipate and solve practical problems, to resolve issues
• Communication, negotiation, persuasion: Regularly exchange supportive information, ideas, opinions, and thoughts with staff at all levels so issues can be handled with mutual understanding and effectiveness. Speak, write, and present clearly, fluently and in a compelling manner to individuals and groups
• Customer Focus: Regard problems and complaints as an opportunity to provide positive customer experiences. Encourage feedback from customers and ensure customer SLAs are met
• Planning and Organizing: Develop comprehensive project and work planning, controlling, and monitoring systems to meet set objectives and priorities
• Appropriately allocate time and prioritize issues to ensure objectives are met, establishing, and maintaining systems that ensure the completion of tasks, update, and training, and give feedback on results and progress to the team
• Evaluation and Problem Solving: Gather comprehensive information from a range of sources when presented with problems. Structure and analyze problems within a wider context and check impact of different solutions. Produce innovative solutions based on knowledge and experience
• Learning and Adapting: Initiate improvement initiatives and encourage others to try new ways of working. Seek out and adopt world class, leading technologies to maintain Daikin Industry Leadership. Develop, adopt, and introduce new ideas, methods, products and services using in-depth industry and technical 'know how'. Maintain an extensive external 'knowledge' and 'self-learning' network

Requirements

• 5 plus years of HVAC industry experience
• Bachelor's degree (in engineering preferred) or equivalent, relevant industry experience