Residential Broadband Technician

$43,805 - $65,790/Yr

Cox Communications - Southwest Oklahoma City, OK

Full-time - Entry Level

Southwest Oklahoma City, OK

Broadcasting and Content Providers

About the position

As a Residential Broadband Technician at Cox Communications, you will play a crucial role in connecting residential customers to essential services. This position involves installing, troubleshooting, and repairing broadband services while ensuring a high level of customer satisfaction. You will be responsible for driving a company vehicle to various work sites, interacting with customers, and maintaining quality service standards.

Responsibilities

• Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services.
• Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner.
• Monitoring Cox's current work enablement system throughout the day for information regarding changes to work schedule and current work assignments.
• Communicating with the CommCenter for onsite support and/or routing assistance.
• Interacting with customers and educating them regarding services and products.
• Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed.
• Ensuring that the quality of services meets or exceeds industry and company performance standards.
• Participating in team meetings as scheduled and attending job-related training.
• Working with alarms, low voltage electricity and color-coded wires.
• Maintaining accurate and high-quality recordkeeping of transactions.

Requirements

• High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus.
• 18 years of age.
• Valid state driver's license and a good driving record.
• Candidate must meet physical requirements and/or limitations for equipment and uniform use.
• Certifications and licenses, as required by state and municipal laws.
• Successfully meet (and maintain) background check requirements.
• One year of work experience in a comparable field (e.g. related hands-on trade role).
• Minimum of one year of direct customer service experience.
• PC and Windows software skills.
• Stable work history.
• Able to work required shifts and overtime (if necessary).
• Travel as business needs dictate.

Nice-to-haves

• 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
• Spanish proficiency desirable in some locations.

Benefits

• Life insurance
• Flexible benefit account
• Parental leave
• Paid time off
• Paid holidays
• Sick time
• Flex time
• 401(k)
• Company vehicle