Residential Broadband Technician

$43,805 - $65,790/Yr

Unclassified - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

About the position

Cox Communications is seeking a Residential Broadband Technician to connect residential customers to essential services. This role involves installing, troubleshooting, and repairing video, high-speed internet, and telephony services, ensuring a high-quality customer experience. The technician will work under supervision, interact with customers, and maintain accurate records while adhering to safety and performance standards.

Responsibilities

• Installing, disconnecting and troubleshooting video, high-speed internet, telephony and automation services.
• Driving a company vehicle between office or home, warehouse and work sites in a safe and courteous manner.
• Monitoring Cox's current work enablement system for changes to work schedule and assignments.
• Communicating with the CommCenter for onsite support and routing assistance.
• Interacting with customers and educating them regarding services and products.
• Working under supervision and consulting with supervisors and other technicians for advice and assistance.
• Ensuring that the quality of services meets or exceeds industry and company performance standards.
• Participating in team meetings and attending job-related training.
• Working with alarms, low voltage electricity and color-coded wires.
• Maintaining accurate and high-quality recordkeeping of transactions.

Requirements

• Minimum High School diploma/GED with generally less than 2 years of experience in a related field; post-high school education a plus.
• 18 years of age.
• Valid state driver's license and a good driving record.
• Candidate must meet physical requirements for equipment and uniform use.
• Certifications and licenses, as required by state and municipal laws.
• Successfully meet background check requirements.
• One year of work experience in a comparable field.
• Minimum of one year of direct customer service experience.
• PC and Windows software skills.
• Stable work history.
• Able to work required shifts and overtime.

Nice-to-haves

• 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
• Spanish proficiency desirable in some locations.

Benefits

• 401(k) with generous matching
• Life insurance
• Disability insurance
• Healthcare benefits with various deductible options
• Pharmacy benefits
• Flexible Spending Account & Health Savings Account options
• Counseling for mental wellness
• Inclusive parental leave policies
• Comprehensive fertility coverage
• Adoption assistance
• Paid hours for community volunteering
• Employee discounts on computers, entertainment, travel
• Continuing education and professional development opportunities
• Pet insurance
• Paid time off including bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.