Residential Concierge - New Litho Building

Rapid Response Monitoring • Syracuse, NY

406d • $37,440 - $45,760

About The Position

Rapid Response Monitoring is seeking a Residential Concierge for the upscale Litho building in Franklin Square, Syracuse, NY. This role involves being the first point of contact for residents and guests, providing exceptional customer service, and ensuring smooth daily operations within a resort-style community. The ideal candidate will be friendly, organized, and service-oriented, contributing to the lifestyle experience of the residents.

Requirements

• High school diploma or GED equivalent preferred.
• Computer literate and proficient in using Microsoft Office.
• Flexible schedule and weekend availability.
• Organized and detail-oriented.
• Excellent customer service skills.
• Strong verbal and written communication and phone skills, including a professional phone demeanor.
• Excellent interpersonal skills, diplomacy, and the ability to interact effectively with individuals and groups at all levels.
• Ability to remain calm, polite, and patient in stressful situations.

Nice To Haves

• 2+ years' experience in customer service, front desk, and/or the hospitality industry.

Responsibilities

• Greet residents and guests at the front desk with a welcoming smile and professional demeanor.
• Handle packages: Receive, log, and retrieve packages for residents.
• Address resident complaints and report them to the appropriate department.
• Provide local knowledge and recommendations on attractions, dining, and entertainment, and coordinate personal shopping or grocery delivery upon request.
• Work with housekeeping, cleaning, and groundskeeping staff to ensure safety and cleanliness standards are maintained.
• Develop a network of local contacts, service providers, and businesses to serve guests.
• Notify Security of any issues that cannot be resolved immediately.

Benefits

• Annual salary increases
• Medical, Dental, Vision, and 401k
• Paid vacations and sick time
• Wellness program and wellness days off
• Internal advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED