Residential Food Service Manager- Shenandoah University

Aramark - Winchester, VA

Full-time - Mid Level

Winchester, VA

Food Services and Drinking Places

About the position

The Food Service Manager at Shenandoah University is a pivotal management role responsible for developing and implementing innovative dining solutions that cater to the diverse needs and tastes of customers. This position oversees and manages dining operations, ensuring that customers can order prepared foods from a well-curated menu. The Food Service Manager will utilize Aramark's coaching model to engage and develop team members, fostering an environment where employees can reach their fullest potential. This includes rewarding and recognizing employees for their contributions, ensuring that both individual and team performance aligns with objectives and client expectations. Daily team briefings will be planned and led to maintain clear communication and operational efficiency. In addition to leadership responsibilities, the Food Service Manager will focus on building strong client relationships by identifying client needs and effectively communicating operational progress. Financial performance is also a key aspect of this role, as the manager will be responsible for the completion and maintenance of profit and loss (P&L) statements, delivering on both client and company financial targets. The manager will adopt all Aramark processes and systems, gaining a thorough understanding of performance metrics, data, and inventory trends to educate teams on key levers that can improve margins. Productivity is another critical area of focus, where the Food Service Manager will bring value through efficient operations, appropriate cost controls, and profit management. Adhering to Operational Excellence fundamentals, the manager will ensure that food and labor initiatives are met and maintained, while also supervising the team regarding production, quality, and control. Compliance with safety and health regulations is paramount, and the manager will maintain a safe and healthy environment for clients, customers, and employees, following all applicable policies and regulations. The role also includes additional responsibilities such as leading the front of the house operations in conjunction with the Food Service Director and planning, directing, and coordinating food service activities to deliver a high-quality finished product to customers. At Aramark, the Food Service Manager is expected to develop new skills and adapt to changing job duties as necessary to meet the company's commitments.

Responsibilities

• Use Aramark's coaching model to engage and develop team members to their fullest potential
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Ensure safety and sanitation standards in all operations
• Identify client needs and communicate operational progress
• Ensure the completion and maintenance of P&L statements
• Deliver client and company financial targets
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
• Bring value through efficient operations, appropriate cost controls, and profit management
• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensure entire team is trained and able to implement
• Supervise team regarding production, quality and control
• Maintain a safe and healthy environment for clients, customers and employees
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
• Lead the front of the house of the dining operation in conjunction with the Food Service Director
• Plan, direct, and coordinate food service activities in order to deliver a finished product to the customer

Requirements

• Requires at least 1 year of experience
• Requires at least 1 year of experience in a management role
• Bachelor's degree or equivalent experience preferred
• Strong interpersonal skills
• Ability to maintain effective client and customer rapport for mutually beneficial business relationships
• Ability to demonstrate excellent customer service using Aramark's standard service model
• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Must be able to stand for extended periods of time