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Allegis Group - Anchorage, AK
posted about 2 months ago
About the position
The Residential Installation Technician is responsible for the installation and programming of security systems, including burglar alarms, CCTV, and access control systems for residential customers. This role involves hands-on field interaction with customers, troubleshooting signal issues, and ensuring customer satisfaction through effective communication and service delivery. The technician will also maintain accurate inventory and complete necessary paperwork for each job.
Responsibilities
- Installation and programming of Burglar Alarms, CCTV (IP & Analog), DVRs, and Access Control Systems for residential customers.
- Installing window breaks, door units, smoke detectors.
- Troubleshooting signal issues to ensure alarm functions properly if needed.
- Perform daily hands-on field interaction with customers at the site level and some smaller customer care levels.
- Test and verify signals for equipment.
- Train customer on use of equipment and answer all questions to include ensuring that they have no additional need (equipment, etc.).
- Completing necessary customer paperwork for each job.
- Cost ALL PART utilized for each individual job installed PRIOR to closing out job with dispatch center.
- Maintaining accurate truck inventory of products.
- Provide top quality customer service.
- Achieve 90% Goal Attainment for completed installations and zero 'go-backs'.
Requirements
- Background or education in hands-on work, customer service, or outdoor work.
- Strong communication skills and professionalism in customer interactions.
- Ability to think quickly and provide solutions to customer issues.
- Reliability and punctuality.
Nice-to-haves
- Experience with security systems, IP cameras, and low voltage installations.
- Familiarity with tools such as electric drills, wire cutters, and hand saws.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
