Residential Leasing Administrator

$20 - $22/Yr

Morguard - Falls Church, VA

- Entry Level

Falls Church, VA

Real Estate

About the position

Join the onsite team to support property management operations and resident services. In this role, you'll work in all aspects to promote a high quality of living for our community. You'll see new residents through their initial leasing process, as well as serve as the first point of contact with all incoming resident correspondence/communication with a high level of customer service. Your role will be to assist residents with package deliveries, move-in/out logistics, opening requests for service and following up to ensure satisfaction.

Responsibilities

• Point of contact/responsible party for administration of resident lease renewals, requests for transfers.
• Uphold quality standards by monitoring resident satisfaction surveys and online community reviews.
• Assist as needed with purchase orders for the property.
• Onsite point of contact for residents - provide timely, courteous, and thorough and accurate information in person, over the phone, and in written correspondence.
• Accurately assess the root cause of each resident inquiry and resolve any issues that arise.
• Greet all prospects, visitors, and residents as they enter or call the office.
• Attend, support and assist with onsite resident activities; schedule flexibility for early evenings is required.

Requirements

• High School Diploma required; Associate's or Bachelor's degree preferred.
• Direct Multi-family Industry experience (1 year preferred) for a luxury community.
• Strong customer service and hospitality orientation.
• Strong administrative and organization skills; thorough attention to detail and the ability to take ownership and see things through to completion.
• Familiarity with and a working knowledge of the Chicagoland area, including public transportation and social activities.
• Strong computer proficiency and excellent communication skills, both over the phone and in written correspondence.
• Ability to handle multiple projects and deadlines; able to prioritize tasks to meet goals and deadlines.
• An excellent attitude and willingness to learn, with a resolve to provide positive, prompt, and friendly service.

Benefits

• Employer Provided Medical Insurance Options
• Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
• Education Reimbursement Program
• Dollar for dollar matching 401k Savings Plan with immediate vesting
• Opportunity to live onsite within portfolio with our Employee Discount