Residential Leasing Administrator

$45,760 - $45,760/Yr

Morguard Residential - Chicago, IL

Full-time - Entry Level

Chicago, IL

About the position

We're looking for you: To use your detailed and informed understanding of the property, its amenities, and the surrounding areas to provide responsive, courteous, and thorough information to all prospective tenants, current residents, and property staff. In this role, you'll work in all aspects to promote a high quality of living for our community. You'll see new residents through their initial leasing process, as well as serve as the first point of contact with all incoming resident correspondence/communication with a high level of customer service. Position terms: Full time - 40 hours per week Weekend, Saturday & Sunday shifts are required Direct hire, full benefits included Earn base hourly rate and Quarterly Bonus Potential We are looking for you to use your detailed and informed understanding of the property, its amenities, and the surrounding areas to provide responsive, courteous, and thorough information to all prospective tenants, current residents, and property staff. We're looking for you Your role will be to assist residents with package deliveries, move-in/out logistics, opening requests for service and following up to ensure satisfaction. We need your strong work ethic, customer service for our residents, personal motivation to consistently improve, and a good foundation in the organization, communication, and hospitable service. Above all, you will be responsible for staying in sync with the company's and the community's values, operating and safety policies and procedures and for adhering to federal, state and local laws pertaining to the operation of the community and Fair Housing.

Responsibilities

• Point of contact/responsible party for administration of resident lease renewals, requests for transfers.
• Uphold quality standards by monitoring resident satisfaction surveys and online community reviews.
• Assist as needed with purchase orders for the property.
• Onsite point of contact for residents - provide timely, courteous, and thorough and accurate information in person, over the phone, and in written correspondence.
• Greet all prospects, visitors, and residents as they enter or call the office.
• Attend, support and assist with onsite resident activities; schedule flexibility for early evenings is required.
• Accurately assess the root cause of each resident inquiry and do your best to resolve any issues that arise.

Requirements

• High School Diploma required; Associate's or Bachelor's degree preferred.
• Direct Multi-family Industry experience (1-2 years preferred) for a luxury community.
• Strong customer service and hospitality orientation.
• Strong administrative and organization skills; sense of responsibility.
• Thorough attention to detail and the ability to take ownership and see things through to completion.
• Familiarity with and a working knowledge of the Chicagoland area, including public transportation and social activities.
• Strong computer proficiency and excellent communication - both over the phone and in written correspondence.
• Ability to handle multiple projects and deadlines.
• Able to prioritize tasks to meet goals and deadlines.

Nice-to-haves

• Experience in property management.
• Ability to present effectively.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance