Residential Move Coordinator

$50,000 - $50,000/Yr

Glomo - Houston, TX

Full-time - Mid Level

Houston, TX

Telecommunications

About the position

The Residential Move Coordinator is responsible for ensuring seamless relocation experiences for corporate clients. This role requires excellent communication and problem-solving skills to effectively liaise between customers and operations teams, ensuring that all aspects of the move are managed efficiently and to the client's satisfaction.

Responsibilities

• Serve as the primary point of contact for corporate clients throughout the relocation process.
• Provide timely and accurate information to customers regarding their move schedule, logistics, and any other inquiries.
• Address and resolve any concerns or issues the customer may have promptly.
• Regularly check-in with customers pre-move, during the move, and post-move to ensure satisfaction.
• Gather feedback from customers post-relocation and provide insights to the team for continuous improvement.
• Accurately enter, update, and maintain customer data across multiple systems.
• Monitor move progress in real-time, ensuring all necessary details are captured and updated as required.
• Communicate customers' needs, schedules, and any special requirements to the operations teams.
• Collaborate closely with operations teams to coordinate schedules, resources, and ensure the successful execution of each move.
• Proactively identify potential challenges or issues in the move process and devise effective solutions.

Requirements

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of two (2) years of experience in a customer service or coordination role.
• Exceptional written and verbal communication skills.
• Strong problem-solving capabilities and the ability to think quickly under pressure.
• Proficient in using multiple software systems and databases.
• Highly organized with the ability to manage multiple tasks simultaneously.
• A team player who can also work independently when necessary.

Nice-to-haves

• Knowledge of the moving or logistics industry is a plus.

Benefits

• Competitive salary of $50,000 per year.