Residential Operations Administrator

$56,160 - $56,160/Yr

Nc Agency - Eugene, OR

Full-time - Entry Level

Remote - Eugene, OR

Machinery Manufacturing

About the position

As a Residential Operations Administrator at Hunter Communications, you will play a crucial role in supporting the Residential Senior Leadership Team by managing administrative tasks, facilitating communication, and ensuring operational efficiency. Your responsibilities will include problem-solving, project management, and enhancing collaboration across various departments such as Installation, Sales, and Engineering. This position emphasizes the importance of organization, communication, and customer service, making it essential for the smooth operation of the residential services offered by the company.

Responsibilities

• Provide daily administrative support to the Residential Senior Leadership Team.
• Track and disseminate action items and communication from meetings and special projects.
• Create, maintain, and update Excel spreadsheets for tracking operational metrics and team performance.
• Prepare and format reports in Excel to provide accurate data insights and summaries.
• Analyze data trends and flag potential issues or areas for improvement when documenting operational metrics.
• Assist in maintaining and developing reporting templates and creating dashboards and charts for monthly reports.
• Facilitate project documentation and follow up with team members to ensure project milestones are met.
• Handle escalated customer damage complaints and coordinate with appropriate departments for resolution.
• Identify opportunities to improve administrative processes and recommend changes to streamline workflows across departments.
• Submit departmental purchase orders and assist in tracking delivery timelines.
• Assist with onboarding, offboarding, and milestones for new employees and subcontractors.
• Verify and approve timecard submissions for hourly employees.
• Assist with data gathering to update monthly board slides.
• Creation/auditing of monthly sales commission and subcontractor invoicing reports.

Requirements

• Prior experience in telecommunications preferred.
• At least 2+ years of experience performing administrative duties.
• Proficiency in Excel creating formulas, functions, charts, and tables.
• Strong organizational skills and attention to detail with the ability to manage multiple tasks and deadlines.
• Excellent communication skills both written and verbal, for interacting with senior management, customers, technicians, and other internal teams.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a team environment while managing time effectively to meet deadlines and operational needs.
• Must be very comfortable with using a computer and software systems.
• Must be able to sit for long periods of the day.
• Must pass pre-employment drug screening.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Vision insurance