Residential Program Manager (IDD Services)

Community Options • Pflugerville, TX

472d

About The Position

The Residential Program Manager at Community Options, Inc. is responsible for overseeing the Direct Support Professionals and managing regional programs that provide person-centered care to individuals with intellectual and developmental disabilities. This role involves leading a team to ensure the delivery of high-quality services, managing staff schedules, and developing individualized support plans to meet the unique needs of each individual.

Requirements

• High School Diploma or GED; Bachelor's Degree Preferred.
• Complete all state and agency required training per state guidelines.
• Valid driver's license with a satisfactory driving record.
• Experience supporting individuals with intellectual or developmental disabilities.
• Knowledge of state regulatory agency operations and standards relevant to supporting individuals with disabilities.
• Team-oriented with demonstrated leadership experience.
• Experience with problem-solving against multiple priorities.
• Ability to establish a comfortable and supportive relationship with individuals receiving supports.
• Ability to exercise good judgment and remain calm in crisis situations.

Nice To Haves

• Experience in leadership roles within similar settings.
• Knowledge of additional support services for individuals with disabilities.

Responsibilities

• Lead and train teams to support programmatic initiatives and daily routines.
• Manage staff schedules and ensure adequate staffing for shifts.
• Provide training on daily routines including cleaning, cooking, medication administration, and personal hygiene.
• Manage team performance through effective communication and employee recognition.
• Develop and implement activity programs including the Meaningful Day curriculum.
• Communicate with families and guardians of individuals supported as needed.
• Develop and update Individual Support Plans (ISP)/Person-Centered Plans (PCP) with an interdisciplinary team.
• Ensure individuals are supported per their ISP/PCP including medication management and behavior management.
• Complete program documentation and billable records accurately and timely.
• Assist with monitoring the finances of individuals ensuring purchases are approved and documented.
• Monitor the health and medical needs of individuals and report any concerns immediately.
• Manage relationships with families and guardians of individuals in care.
• Ensure work locations and vehicles are clean and stocked with necessary supplies.
• May be required to fill shifts when staffing issues arise.

Benefits

• 403(b) Retirement Plan
• Dental insurance
• Employee discount programs
• Health insurance
• Paid holidays
• Generous Paid Time Off (PTO)
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED