Residential Program Manager (IDD Services)

Community Options - Pflugerville, TX

Full-time - Mid Level

Pflugerville, TX

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Residential Program Manager at Community Options, Inc. is responsible for overseeing the Direct Support Professionals and managing regional programs that provide person-centered care to individuals with intellectual and developmental disabilities. This role involves leading a team to ensure the delivery of high-quality services, managing staff schedules, and developing individualized support plans to meet the unique needs of each individual.

Responsibilities

• Lead and train teams to support programmatic initiatives and daily routines.
• Manage staff schedules and ensure adequate staffing for shifts.
• Provide training on daily routines including cleaning, cooking, medication administration, and personal hygiene.
• Manage team performance through effective communication and employee recognition.
• Develop and implement activity programs including the Meaningful Day curriculum.
• Communicate with families and guardians of individuals supported as needed.
• Develop and update Individual Support Plans (ISP)/Person-Centered Plans (PCP) with an interdisciplinary team.
• Ensure individuals are supported per their ISP/PCP including medication management and behavior management.
• Complete program documentation and billable records accurately and timely.
• Assist with monitoring the finances of individuals ensuring purchases are approved and documented.
• Monitor the health and medical needs of individuals and report any concerns immediately.
• Manage relationships with families and guardians of individuals in care.
• Ensure work locations and vehicles are clean and stocked with necessary supplies.
• May be required to fill shifts when staffing issues arise.

Requirements

• High School Diploma or GED; Bachelor's Degree Preferred.
• Complete all state and agency required training per state guidelines.
• Valid driver's license with a satisfactory driving record.
• Experience supporting individuals with intellectual or developmental disabilities.
• Knowledge of state regulatory agency operations and standards relevant to supporting individuals with disabilities.
• Team-oriented with demonstrated leadership experience.
• Experience with problem-solving against multiple priorities.
• Ability to establish a comfortable and supportive relationship with individuals receiving supports.
• Ability to exercise good judgment and remain calm in crisis situations.

Nice-to-haves

• Experience in leadership roles within similar settings.
• Knowledge of additional support services for individuals with disabilities.

Benefits

• 403(b) Retirement Plan
• Dental insurance
• Employee discount programs
• Health insurance
• Paid holidays
• Generous Paid Time Off (PTO)
• Opportunities for advancement