Residential Program Manager- Intellectual Disabilities Experience Required

$48,000 - $48,000/Yr

ViaQuest - Akron, OH

Full-time - Mid Level

Akron, OH

Ambulatory Health Care Services

About the position

The Residential Program Manager at ViaQuest is responsible for overseeing the quality of services provided to individuals with developmental disabilities. This role involves coordinating various supports and services, ensuring effective communication among team members, and supervising Direct Support Professionals to maintain high standards of care. The position requires a commitment to enhancing the lives of individuals served through community engagement and behavioral health interventions.

Responsibilities

• Ensure that the individuals we serve are receiving quality services and are engaged with the community.
• Coordinate and manage all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist in the ongoing development of behavior support strategies and ensure the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.
• Collaborate with all members of the individuals' service team to ensure great communication and customer service is in place.
• Supervise Direct Support Professionals and ensure they are thoroughly trained and providing the best possible services.
• Monitor staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.
• Provide great customer service to individuals served, families/guardians, the county board, and all members of the service team.

Requirements

• High school diploma/GED or higher.
• Minimum of 3 years of experience in the field of developmental disabilities.
• Strong customer service and communication skills.
• Supervisory or management experience preferred.
• Displays strong communication skills and possesses excellent decision-making and time-management skills.

Benefits

• Paid training
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Life insurance
• Referral program