Residential Property Manager

Unclassified - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

About the position

Our client, Stonewater Development Group, is seeking a Residential Property Manager to add to the team! The Residential Property Manager is responsible for the day-to-day operations of residential housing units owned and operated by Stonewater Development Group, which includes all activities that contribute to the smooth running and operations of the buildings while providing an exceptional customer experience throughout the entire resident lifecycle. This role is crucial in maintaining a positive and productive relationship with residents and colleagues, ensuring that all aspects of property management are handled efficiently and effectively. The Residential Property Manager will collaborate closely with the Maintenance and Leasing Departments to meet key objectives and organizational goals. This includes exploring opportunities to add value to the organization and accomplish financial objectives by collecting rents, forecasting requirements, and initiating corrective actions when necessary. The manager will diligently follow up on delinquent procedures in accordance with company policies and the City of Philadelphia, ensuring that accounts receivable are collected and operating expenses are managed within budget allowances. In addition to financial management, the Residential Property Manager will maintain the property by investigating and resolving tenant complaints, enforcing occupancy policies, inspecting vacant units, and scheduling repairs. They will also manage charges to tenants for repairs and fines as appropriate, assist with coordinating move-ins and move-outs of apartments, and organize turnover activities with the Maintenance Department. Negotiating rental pricing with PHA tenants and collaborating with the PHA to set up future properties as affordable housing are also key responsibilities. The manager will handle rental license renewals and applications, notify tenants of annual inspections, and schedule annual/interim certifications such as Fire Alarm, Sprinkler System, and Backflow Test. Ultimately, the Residential Property Manager is expected to provide an exceptional customer experience and act as a positive brand ambassador within the community.

Responsibilities

• Maintain a positive, productive relationship with residents and colleagues.
• Collaborate with the Maintenance and Leasing Departments to meet key objectives and organizational goals.
• Accomplish financial objectives by collecting rents, forecasting requirements, and initiating corrective action when prudent.
• Diligently follow up the delinquent procedure in accordance with company policies and the City of Philadelphia.
• Collect accounts receivable and manage operating expenses within budget allowances.
• Maintain property by investigating and resolving tenant complaints, enforcing occupancy policies, inspecting vacant units, and scheduling repairs.
• Manage charges to tenants for repairs and fines as appropriate per maintenance.
• Assist with the coordinating of move-in/outs of apartments.
• Organize turnover activities with the Maintenance Department.
• Negotiate rental pricing with PHA tenants.
• Collaborate with the PHA to set up future properties as affordable housing.
• Manage rental license renewals and applications.
• Notify tenants of annual inspections.
• Schedule annual/interim certifications (Fire Alarm, Sprinkler System, Backflow Test, etc).
• Provide an exceptional customer experience and be a positive brand ambassador within the community.

Requirements

• High School diploma or equivalent required.
• Experience with Low Income Housing Tax Credits (LIHTC) and Section 8 Housing required.
• Philadelphia Housing Authority (PHA) experience strongly preferred.
• 2+ years' experience working as a Property Manager (affordable/subsidized housing preferred).
• Reliable personally owned vehicle required.
• Excellent customer service skills.
• Active listener, effective communicator both verbally and in writing.
• Experience with Microsoft Office Suite (Excel, Word, Outlook, etc.).
• Exceptional organizational skills with the ability to prioritize and manage multiple projects simultaneously while maintaining a high attention to accuracy and detail.