Residential Sales Manager

ADT Security Services - Lenexa, KS

Full-time

Lenexa, KS

Administrative and Support Services

About the position

The Residential Sales Manager at ADT is responsible for leading the residential sales functions within a designated market or district. This role involves managing sales teams, developing training programs, and implementing sales strategies to maximize revenue and customer satisfaction. The position requires a focus on selling diverse products to higher-end consumers while fostering a collaborative and entrepreneurial culture within the team.

Responsibilities

• Manage the sales teams within a defined territory/region(s).
• Focus on selling diverse products to higher end consumers while maximizing recurring revenue contribution and profitable installation dollars.
• Be proficient in the awareness of connected home type product and services.
• Ability to grasp and explain Residential Integrated Products & Services.
• Implement and administer sales programs in residential consumer markets to maximize profitable opportunities.
• Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability.
• Mentor, develop, motivate and coach Sales Representatives.
• Develop team for success by regularly communicating results and job expectations.
• Develop performance metrics for sales teams and monitor results.
• Provide performance feedback and recommendations to improve effectiveness.
• Conduct annual performance reviews/appraisals.
• Participate in recruiting activities to select and hire new Sales Representatives, as required.
• Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution.
• Regularly participate in ride-alongs and monitor progress of new and existing representatives.
• Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications.
• Hold regular sales meetings with Sales Representatives (minimally, on weekly basis).
• Interact with all levels - from executives to installers - while engaged in problem solving and situations that require conflict resolution.
• Model and champion ADT values.
• Create a safe environment for the discussion and resolution of values-related issues and concerns.

Requirements

• Proven experience in sales management, preferably in the residential or related industry.
• Strong understanding of sales processes and techniques, particularly in in-home sales.
• Excellent communication and interpersonal skills to interact with various stakeholders.
• Ability to analyze performance metrics and provide constructive feedback.
• Experience in mentoring and developing sales teams.

Nice-to-haves

• Experience with smart home technology and connected home products.
• Familiarity with customer relationship management (CRM) software.
• Previous experience in recruiting and training sales personnel.

Benefits

• Generous incentive plans to reward positive results.
• Support from corporate headquarters staff for marketing and financial needs.
• Access to sophisticated technology infrastructure.