Residential Sales Representative

Pioneer Connect - Philomath, OR

Full-time - Entry Level

Philomath, OR

About the position

The Residential Sales Representative at Pioneer Connect is responsible for expanding the company's residential customer base by engaging with potential customers through inbound calls and door-to-door sales. This role combines sales and customer service to promote high-speed internet and phone services while ensuring exceptional customer experiences. The ideal candidate will be self-motivated, possess strong communication skills, and have a genuine interest in telecommunications technology.

Responsibilities

• Conduct door-to-door sales to acquire new customers for internet and telecommunication services.
• Initiate outbound calls to potential new and existing customers.
• Meet or exceed established residential sales goals.
• Travel within the service area to engage potential customers.
• Establish new relationships and enhance existing relationships with customers.
• Keep customers informed of upgrade offerings and marketing promotions.
• Introduce new technologies and applications to support customer needs.
• Assist customers with technical support regarding their product and service questions.
• Provide training on product features to customers.
• Resolve complex product or service problems and ensure customer satisfaction.
• Initiate and close service orders to provide timely services to customers.

Requirements

• Experience in customer service and sales.
• Strong communication and interpersonal skills.
• Self-motivated with a desire to learn and grow.
• Proficiency in internet and telecom services.
• Ability to gather data, develop proposals, and close sales.
• Computer skills using MS Office 365.
• Excellent listening, written, and oral communication skills.
• Strong problem-solving abilities and time management skills.

Nice-to-haves

• Experience or knowledge of the telecom industry.
• Previous outside sales experience.
• Knowledge of broadband products and services.
• Experience using Customer Relationship Management (CRM) software.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance