Residential Services Manager, Residential and Hospitality Services

$37,398 - $43,680/Yr

University of Pennsylvania - Philadelphia, PA

Part-time - Entry Level

Philadelphia, PA

Educational Services

About the position

The Residential Services Manager (RSM) at the University of Pennsylvania is responsible for overseeing one of the twelve Information Centers within the College Houses, ensuring the safety, appearance, and overall condition of the building. This role involves managing a front-line resident and guest services operation, developing customer service strategies, and acting as an ambassador for the University. The RSM will work closely with various departments and maintain communication regarding community activities, while also managing a team of student workers.

Responsibilities

• Manage one of twelve Information Centers in the College Houses and Sansom Place.
• Oversee the safety, appearance, and overall condition of the building.
• Manage a front-line resident and guest services operation for Residential and Hospitality Services customers.
• Develop information, communication, and customer service delivery strategies for all 12 Information Centers.
• Promote a positive image of the Residential Services Manager and act as an ambassador to the University.
• Develop positive working relationships with colleagues and critical members of other departments.
• Maintain ongoing communications regarding activities and events in the designated building.
• Manage a team of student workers (Residential Operations Assistants).

Requirements

• High school diploma or equivalent required.
• 1 to 2 years of progressive customer service experience, preferably in an academic setting.
• Above-average oral and written communication skills.
• Interpersonal and organizational skills with a commitment to service excellence.
• Proficient in workplace computing, including word processing, spreadsheet, and database management.
• Experience in hiring, training, supervising, and evaluating student staff or part-time staff.
• Ability to work independently and as part of a team.
• Ability to function in a fast-paced, high-pressure environment.

Nice-to-haves

• Experience in a university setting with student contact.
• Interest in working in a diverse environment.

Benefits

• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Adoption assistance
• Vision insurance
• Flexible schedule
• Life insurance
• Retirement plan