Residential Services Manager; Residential & Hospitality Services, Division of Business Services

$37,398 - $43,680/Yr

University of Pennsylvania - Philadelphia, PA

Part-time - Entry Level

Philadelphia, PA

Educational Services

About the position

The Residential Services Manager (RSM) at the University of Pennsylvania is responsible for overseeing one of the twelve Information Centers within the College Houses, ensuring the safety, appearance, and overall condition of the building. This role involves managing a front-line resident and guest services operation, developing customer service strategies, and fostering positive relationships with various departments. The RSM is expected to work flexible hours, including weekends and holidays, and will play a crucial role in maintaining a supportive living environment for students.

Responsibilities

• Manage one of twelve Information Centers in the College Houses.
• Oversee a front-line resident and guest services operation.
• Develop information, communication, and customer service delivery strategies for all 12 Information Centers.
• Promote a positive image of the Residential Services Manager and act as an ambassador to the University.
• Develop positive working relationships with colleagues and critical members of other departments.
• Maintain ongoing communications regarding activities and events in the designated building.
• Manage a team of student workers (Residential Operations Assistants).

Requirements

• High school diploma or equivalent required.
• 1 to 2 years of progressive customer service experience, preferably in an academic setting.
• Above-average oral and written communication skills.
• Strong interpersonal and organizational skills with a commitment to service excellence.
• Proficient in workplace computing, including Microsoft Office applications.
• Ability to work independently and as part of a team.
• Experience in hiring, training, supervising, and evaluating student or part-time staff.
• Ability to work in a fast-paced, high-pressure environment.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Ability to make sound professional judgments.

Nice-to-haves

• Interest in working in a diverse university setting with significant student contact.

Benefits

• Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
• Tuition assistance for employees and their dependents.
• Generous retirement plans with various investment options.
• Substantial time away from work for personal needs.
• Long-term care insurance options for faculty and staff.
• Wellness and work-life resources to support health and balance.
• Professional and personal development resources.
• Access to university resources and cultural activities.
• Discounts and special services for faculty and staff.
• Flexible work hours and options for non-traditional work arrangements.