University of Pennsylvania - Philadelphia, PA
posted about 1 month ago
The Residential Services Manager (RSM) at the University of Pennsylvania is responsible for overseeing one of the twelve Information Centers within the College Houses, ensuring the safety, appearance, and overall condition of the building. This role involves managing a front-line resident and guest services operation, developing customer service strategies, and maintaining positive relationships with various departments. The RSM is also expected to work during emergencies and peak activity periods, acting as an ambassador for the University and promoting a positive image of the Residential & Hospitality Services.