Resilient Roots Intake & Discharge Coordinator

$38,000 - $44,000/Yr

NashvilleHR - Smyrna, TN

Full-time - Mid Level

Remote - Smyrna, TN

About the position

The Intake & Discharge Coordinator at Resilient Roots Family Wellness Center plays a crucial role in supporting clients from their initial referral through to their engagement in services. This position involves managing intake and discharge processes, ensuring clients receive the necessary support and resources for their mental health needs. The coordinator will work closely with clinical staff and the administrative team to facilitate a seamless client experience and contribute to the overall mission of providing high-quality mental health services.

Responsibilities

• Support client experience from initial referral to engagement, including answering questions, screening for participation, and connecting to additional services.
• Assist clients with intake and referral paperwork for Intensive Outpatient Programs (IOP) and other services.
• Obtain pre-authorizations for IOP services.
• Coordinate discharge plans with clinical staff and help schedule follow-up appointments for maternal health and mental health as needed.
• Collaborate with Resilient Roots behavioral health, educational staff, and the larger ABHS administrative team.
• Complete additional administrative tasks as assigned.

Requirements

• 5 years of experience in intake or related field.
• High school diploma or GED required.
• Strong data management skills.
• Experience in discharge planning.
• Excellent communication skills, both oral and written.

Nice-to-haves

• Experience in behavioral health settings.
• Familiarity with mental health services and community resources.

Benefits

• Paid time off
• Paid orientation
• Flexible scheduling with work-from-home and telehealth options
• Paid clinical supervision for pre-licensure clinicians
• Annual stipend for continuing education/materials
• Paid trainings in evidence-based practices