Resource Generalist

$45,300 - $67,900/Yr

Western Governors University - Salt Lake City, UT

posted about 2 months ago

Full-time - Entry Level
Salt Lake City, UT
501-1,000 employees
Educational Services

About the position

At WGU, we are driven by a mission to expand access to higher education through innovative online, competency-based degree programs. We are looking for passionate individuals who are committed to making a difference in the lives of students and communities. This position plays a crucial role in recruiting and managing Subject Matter Experts (SMEs) for development projects, ensuring that we maintain high standards of quality and relevance in our educational offerings. As a key member of our team, you will be responsible for facilitating communication between SMEs and university staff, managing logistics, and processing necessary documentation and compensation for SME participation. Your work will directly contribute to the success of our programs and the achievement of our students' goals. In this role, you will be tasked with a variety of responsibilities that require strong project management skills and the ability to navigate complex challenges. You will recruit both internal and external SMEs, manage their participation in development projects, and ensure that all communications are efficient and effective. Your ability to analyze problems, prioritize tasks, and implement solutions will be essential as you work to support our mission of providing accessible education. You will also be expected to maintain a high level of accuracy and reliability in your work, demonstrating a commitment to the organization and its goals. WGU is committed to fostering a diverse and inclusive workplace, and we believe that a variety of perspectives enhances our ability to serve our students effectively. We are looking for individuals who are not only skilled but also share our values of integrity, adaptability, and initiative. If you are ready to take on a challenging and rewarding role that allows you to make a meaningful impact, we encourage you to apply.

Responsibilities

  • Recruits external and internal SMEs for development projects according to established qualification specifications
  • Manages SME participation in development projects
  • Maintains efficient communication with SME and stakeholders
  • Acts as liaison between university staff and SMEs
  • Processes and manages all required WGU documents for contracted SMEs
  • Confirms and processes compensation for SME participation in development projects
  • Processes and manages feedback for SME participation in development projects
  • Manages logistics for SME participation in development projects as needed
  • Fulfills other duties as assigned

Requirements

  • Bachelor's degree in discipline related to functional work OR 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
  • Experience in online education, especially assessment in online education
  • Project management experience preferred
  • Recruitment or HR experience is a plus

Nice-to-haves

  • Experience in managing medium to large scale projects using standard project and program management methodologies
  • Strong problem-solving skills and ability to investigate appropriate resources
  • Interpersonal skills to deal with others in a considerate and respectful manner
  • Ability to adapt communication style to meet the needs of various situations
  • Self-motivated with a strong bias for action

Benefits

  • Bonuses
  • Medical, dental, and vision insurance
  • Telehealth and mental healthcare
  • Health savings account and flexible spending account
  • Basic and voluntary life insurance
  • Disability coverage
  • Accident, critical illness, and hospital indemnity supplemental coverages
  • Legal and identity theft coverage
  • Retirement savings plan
  • Wellbeing program
  • Discounted WGU tuition
  • Flexible paid time off with no need for accrual
  • Flexible paid sick time with no need for accrual
  • 11 paid holidays
  • Other paid leaves, including up to 12 weeks of parental leave
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