AdaptHealth - Mount Airy, NC
posted 16 days ago
About the position
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you. This position is responsible for patient set ups and educational responsibilities to teach patients and caregivers how to use and care for respiratory equipment such as CPAP, BiPAP, Oxygen, Nebulizers, and other equipment and/or supplies as assigned. This position responds to a patient needs in ways that are helpful and beyond expectation to provide an exceptional customer or patient experience at each interaction. On-call some evenings and weekends.
Responsibilities
- Responsible for providing patient care and communicating any issues or recommendations with the branch manager and other necessary personnel.
- Provides clerical support with the daily activities of a DME office including scheduling appointments, providing telephone coverage, working with reps and referral sources to ensure complete documentation is obtained, and interacting daily with scheduled patients and walk-ins.
- May perform patient setups in patient's home, office, or clinic where allowed by state regulations.
- Educates patients and caregivers how to trouble shoot and properly care for their equipment.
- Processing new referrals for oxygen patients and following up on orders when patients meet qualifications through oximetry testing.
- Follows through on emails/phone calls until patient is taken care of.
- Successfully troubleshoots concentrator and other equipment problems over the phone.
- Identifies trends, either system or process driven, that can be changed or modified to improve efficiency and create cost savings.
- Works with drivers and Logistics for coordination of orders and any urgent requests.
- Collects patient financial responsibility prior to processing new supply tickets.
- Maintain patient confidentiality and function within the guidelines of HIPAA.
- Perform other related duties as assigned.
Requirements
- High School Diploma or equivalent.
- One (1) year of work related in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required.
- Exact job experience is considered any of the above tasks in a Medicare certified HME environment that routinely bills insurance.
