Restaurant Assistant General Manager-Brasserie B (Caesars Palace LV

Caesars Entertainment - Las Vegas, NV

Full-time

Las Vegas, NV

Accommodation

About the position

The Assistant General Restaurant Manager at Caesars Palace assists the Restaurant General Manager in overseeing the daily operations of the restaurant, ensuring adherence to brand standards and exceptional service delivery. This role involves managing staff, training programs, and maintaining high-quality food preparation and service, while also addressing guest feedback and operational issues.

Responsibilities

• Manages the day-to-day operation of the restaurant in accordance with established policies and procedures.
• Participates in operation calls and site visits.
• Ensures outlet meets brand standards.
• Establishes and administers training programs within the restaurant, including new employee orientation.
• Interviews and hires team members who demonstrate strong expertise and service to meet the business needs.
• Establishes and maintains open, collaborative relationships with direct reports and the entire team.
• Ensures quarterly training programs are established and well run.
• Fosters team member commitment to providing exceptional service, runs daily pre-shifts and models desired service behaviors in all interactions with guests and team members.
• Directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.
• Coaches and supports outlet to effectively manage wages and controllable expenses.
• Creates staff engagement and an open door policy within the venue.
• Coordinates the maintenance and development methods for high quality preparation of food.
• Maintains an efficient program of scheduling to ensure a high standard of food preparation and service.
• Serves as a guest advocate for the property, resolving guest and operational issues.
• Maintains and instructs assigned personnel as to safety policies and procedures.
• Monitors appearance of all foods and communicates deviations from standard.
• Acts immediately on all customer complaints to ensure corrections are made when possible.
• Is highly visible and interfaces with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Observes service behaviors of team members and provides feedback.
• Reviews guest feedback from surveys and monitors social media trends, performances and feedback.
• Analyzes service issues and identifies trends, facilitating the development of creative solutions.
• Compiles annual budget, variance reports, and other necessary reports.
• Monitors work of Food Cashiers to ensure established policies and procedures are followed.
• Oversees follow-up work to ensure non-recurrence of cashier errors.
• Counsels, guides and instructs assigned personnel in the proper performance of their duties.
• Prepares and coordinates the periodical performance reviews of assigned personnel.

Requirements

• Effective communication in English, both verbal and written.
• Previous work in a high caliber chef-driven property.
• Experience in a high volume establishment with high standards and food and beverage knowledge.
• Ability to compile, compute, and analyze pertinent data needed for reports.
• Flexibility to work various shifts.
• Knowledge of computer programs including Word, Excel, Windows, LMS.